So I already posted a ticket on Thursday of last week (still being processed??!), but maybe you all can help me. I bought a new computer and installed 2015 Moneydance (the one I have the license for) and all the "help" in this article are not so completely not helpful: https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-to-a-new-computer . I had a complete backup of the original hard drive and there is no file or folder called "YourFileName.moneydance" (except the one made when I attempted to open the newly installed program - it's blank). I attached screenshots of what I am seeing and really need someone to actually talk to me one on one (This has happened before and they had to remote into my machine). How can I get someone to respond to my ticket? I’ve paid money for the program, but honestly, the support has been lacking! Ideas? I also synch this with my phone and that’s what I’ve been keeping up to date until now, but I don’t want them to be too different. My back up is a week old at this point. Help!