The network sync extension cannot see the iPhone or iPad app in the device list.

If you get the above error message when you click the "Add device" button in the network sync extension please try the trouble shooting instruction in this document.

Make sure that you have saved your data file in the desktop app at least once.

Make sure the iPhone or iPad is connected to the local wifi network.

Make sure it is the same local network as the PC/mac.

Make sure the Moneydance app is running on the iPhone or iPad when you click the "Add device" button in the network sync extension on the desktop app.

Make sure you are running the latest version of the iPhone or iPad app.

Make sure you are running the latest version of the network sync extension of the desktop. You can determine the build of an extension by selecting Extensions->Get info for.

If your iPhone or iPad has a name that includes spaces change it to a name without spaces. This can be done from the sidebar in iTunes.

If you have a personal firewall set up on your desktop computer you may need to allow incoming connections to the Moneydance application. The instruction for doing this will vary depending on the Operating system and firewall being used. On mac:

System Preferences>Security>Firewall>Advanced
Uncheck "Block all incoming connections"
Add Moneydance Desktop application and "allow incoming connections"

Failing that check the ipaddress and netmask of both you ipod touch and you pc. To get this info from you iPhone install a free app called "ipconfig". To get this info from your PC run a command prompt and enter "ipconfig /all" without the quotes on a mac the command is "ifconfig". In most networks the netmask will be 255.255.255.0. This need to be the same on you PC and your iPhone or iPad. In most networks the ip address needs to have the first 3 segments be the same with only the last segment being different.

If you have the iPhone app is running and both devices are connected to the same network and you are not able to see the iPhone in the device list of the network synchronizer extension it might be that your wifi router is blocking the bonjour protocol. If you are technically inclined you could log into your router web interface and check to see if there are any options that regard enabling bonjour. Unfortunately there are some routers that do not correctly work with the protocol and in those cases the Moneydance app cannot be reliably synced.