syncspace sharing does not connect

Joon's Avatar

Joon

03 Jan, 2013 06:46 PM

i'm trying to share a syncspace sheet between two ipads. i made the sheet one ipad and turned sharing on, but i kept seeing "Connecting" and then eventually "Disconnected", and i was never able to get it to show up on the other ipad when i did the "search nearby" feature. both ipads are connected to the same wireless network. any ideas? thanks in advance.

  1. Support Staff 1 Posted by Sean Reilly on 03 Jan, 2013 08:51 PM

    Sean Reilly's Avatar

    Hi Joon,

    Both iPads will need to be connected to the wider internet and able to access http://syncsp.com in order to enable the syncing feature. Is that the case with your network and setup?

    The "nearby" view will only show drawings that are open and have syncing enabled on another device on the same network. There's a small chance that some wifi routers will block "rendezvous" messages and that's why you're not seeing the shared drawing, however I think it's more likely that the syncing is just not enabled or active on the iPad with the drawing.

    Hopefully some of this helps figure out why the syncing isn't working. Can you let me know if the connection to the wider internet is working or not? If it is working, can you provide the URL of the drawing (which is found under the syncing menu as the sharing link or an invitation link)?

    Thanks,
    Sean

  2. Sean Reilly closed this discussion on 03 Jan, 2013 08:51 PM.

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