Transaction Tags
Bob Lee
via web
I just downloaded the MD 2010 trial. When creating a new "Tag" via the Tools/Edit transaction tags menu, a popup window appears. I hit the + sign and a new line appears with the word "Tag" highlighted. No matter what I enter, the word "Tag" appears in the transaction tag drop down box. If I add a second tag, no matter what I type as the tag, the word "Tag 1" appears in the drop down box. Is this a bug, or a feature that is available only on the registered and purchased copy of the program?
Thanks,
Bob
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2 Posted by Bob Lee on 09 Dec, 2009 09:46 PM
I downloaded the file again, reinstalled, and now the "Edit Tags" is working.
Thanks,
Bob Lee
Support Staff 3 Posted by Ben Spencer on 10 Dec, 2009 11:09 AM
Hi Bob
I have not been able to reproduce the problem you were describing. Its possible there was a problem with your java installation and without being able to see first hand I am not able to diagnose the cause. I am glad the problem is resolved even though it is still a mystery.
If the problem returns please let me know and I will investigate further.
Sincerely
Ben Spencer
4 Posted by Bob Lee on 10 Dec, 2009 03:02 PM
Thanks for your reply. It is highly unusual to receive a personal email from tech support at a company, and I appreciate that. The program actually stopped starting, even though the task manager said it was running. I uninstalled Java 6.17 and MD2010 trial from my computer, then downloaded the MD Trial including Java, reinstalled, and everything works now. I like the program and will gladly be switching from Quicken.
Thanks,
Bob
Support Staff 5 Posted by Ben Spencer on 10 Dec, 2009 03:07 PM
You are welcome! We are a relatively small company compared to the likes of Microsoft and Intuit and that tends to make it possible to have a more direct relationship with our users.
Ben
6 Posted by Randy on 15 Dec, 2009 06:52 PM
Ben, I am seeing similar behavior in build 727. When I use the tag editor to add a tag with a description of "kitchen" for example, the description is saved as "Tag the first time.
If I get out of the program and back in, then go to the tag editor and change the tag described as "Tag" to "Kitchen" and save it, the change works.
Windows 7.
Support Staff 7 Posted by Ben Spencer on 16 Dec, 2009 09:43 PM
I believe I now know the cause of this problem. If you create a new tag and enter a name but do not press return after entering the name, the name you give it does not take. Please press return after naming a tag before clicking ok at the bottom of the window.
Sincerely
Ben Spencer
8 Posted by Bob Lee on 16 Dec, 2009 09:50 PM
Yes, that works!
Thanks,
Bob
9 Posted by Dave Le Huray on 09 Jul, 2010 04:17 PM
Yes, thanks, that worked for me also.
Regards
Dave Le H
Guernsey
Running Moneydance 2010r3 (751) on Linux Mint 8
10 Posted by John on 21 Aug, 2010 06:58 PM
I cannot add or subtract transaction tags This message always appears regardless of what I due "Please ensure all items in the list have unique names before proceeding. Blank names are not allowed."
Regards John M
Mac OS X
Support Staff 11 Posted by Ben Spencer on 21 Aug, 2010 07:20 PM
Hi John
The message appears when there are tags that have duplicate names. This usually occurs when you have imported your data from a program that allowed tags with duplicate names. You will have to carefully look through the list of existing tags and delete any duplicates.
Sincerely
Ben Spencer
Moneydance Support
12 Posted by John Milner on 22 Aug, 2010 11:38 AM
Hi Ben
Thanks for your speedy response I am very impressed, have done as you advised and the problem appears to be resolved.
Once again big thanks and good luck
John
Ben Spencer closed this discussion on 23 Aug, 2010 02:32 PM.