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Saved Passwords

davier12's Avatar

davier12

17 Aug, 2011 01:30 PM

Recently I have noticed that MD will ask for account passwords which were previously saved. I have no idea why this is. For example , when I recently updated my account transactions it asked me for individual passwords I had saved for months earlier? Do you have any idea why. I was using the same file saved on previous exits.

  1. 2 Posted by -Kevin N. on 17 Aug, 2011 01:38 PM

    -Kevin N.'s Avatar

    Hi davier12,
    File > Encryption, check to see if 'Store Online Passwords in File' is still checked.
    HTH -Kevin N.

  2. 3 Posted by davier12 on 17 Aug, 2011 02:02 PM

    davier12's Avatar

    I checked that first and it is.

    Dave

  3. 4 Posted by -Kevin N. on 17 Aug, 2011 02:26 PM

    -Kevin N.'s Avatar

    Hi davier12,
    It sounds like it could be a write permissions issue.
    To assist the MD Support Staff in helping you, you should provide the following:
    Moneydance version
    Operating System
    Version of Java
    You can glean this information from the first few lines of text in the Console Window listed under Moneydance's Help menu. Copy and paste the information into your next post.
    Sorry I couldn't help.
    -Kevin N.

  4. Support Staff 5 Posted by Jon Hoover on 17 Aug, 2011 02:35 PM

    Jon Hoover's Avatar

    Davier12,
    Hi, as Kevin suggested I was thinking it could be a write permission issue. Your passwords are stored in your data file. Are you having any issues with saving account data between sessions of Moneydance?
    Sincerely,
    Jon Hoover, Moneydance Support

  5. 6 Posted by davier12 on 17 Aug, 2011 04:41 PM

    davier12's Avatar

    I am not having any issues I am aware of saving data.
    The info you requested is:

    MoneyDance 2011 (791)
    OS XP 5.1 86
    Java 1.6.0_21

    Dave

  6. Support Staff 7 Posted by Jon Hoover on 17 Aug, 2011 05:24 PM

    Jon Hoover's Avatar

    Dave,
    I also want to double check has this happened multiple times or just once.
    Sincerely,
    Jon Hoover, Moneydance Support

  7. 8 Posted by davier12 on 17 Aug, 2011 06:33 PM

    davier12's Avatar

    Over time it has happened before. I ignore it before thinking I had done
    something, but when it happened last week I knew I had done nothing to cause
    it.

    Dave

  8. Support Staff 9 Posted by Jon Hoover on 17 Aug, 2011 06:43 PM

    Jon Hoover's Avatar

    Dave,
    Thats interesting that it is happening on occasion. Is it happening continuously or might it not happen if you tried it right now?
    ~Jon

  9. 10 Posted by davier12 on 17 Aug, 2011 09:04 PM

    davier12's Avatar

    OK, I downloaded all my accounts on Monday. It called for the password on
    each. I input the password completed the work and saved the file. Per your
    request I downloaded again a minute ago and it asked for the password again.
    When I go to the individual account and ask for download it does the same
    thing. I input the password again saved the file and closed it twice. It did
    not ask for the password this time.

    Dave

  10. Support Staff 11 Posted by Jon Hoover on 20 Aug, 2011 02:11 AM

    Jon Hoover's Avatar

    Dave,
    So the last time it didn't ask for the password?
    Was there something about how you saved the program maybe. Do you normally save upon quitting (or have it automatically do it?) Or do you often get prompted to restore from a backup when opening Moneydance?
    Sincerely,
    Jon Hoover, Moneydance Support

  11. 12 Posted by reider on 21 Jul, 2012 04:36 PM

    reider's Avatar

    I'm having a similar, though opposite, problem and since this discussion is not closed it seems to fit here.

    I don't want my password stored with the encrypted file. "Store Online Passwords in File" is UNchecked in the "Encryption..." -> "Please Enter Your Password" window. But, once I use a password for the account and save the file, Moneydance [2011r2 (803)] no longer asks me for my password. At one time, I did check that box and save, but decided later that I really didn't like that idea.

    I have even tried the following:

    1. Turn encryption off.
    2. Save the file.
    3. Quit Moneydance.
    4. Restart Moneydance and reopen the now unencrypted file (no encryption password is asked).
    5. Turn encryption back on (with "Store Online Passwords in File" UNchecked). FYI, I'm using triple-DES.
    6. Save the file.
    7. Go to an account with downloadable transactions and request "Download [account name] Transactions". The download password is asked for.
    8. Enter the download password and get transactions.
    9. Save the ENcrypted file (remember, "Store Online Passwords in File" is UNchecked).
    10. Quit Moneydance.
    11. Restart Moneydance and reopen the now ENcrypted file (the encryption password is asked and supplied).
    12. Go to the same account with downloadable transactions and request "Download [account name] Transactions". The download password is NOT asked for and the transaction download proceeds.

    Following the above steps, this is reproduceable by me, at least.

  12. 13 Posted by -Kevin N. on 21 Jul, 2012 07:22 PM

    -Kevin N.'s Avatar

    Hi reider,
    Open MD to an account that requires an ID and Password. From the Menu bar > Online > Forget Online Passwords.
    HTH -Kevin N.

  13. 14 Posted by reider on 24 Jul, 2012 03:13 PM

    reider's Avatar

    Kevin N, that only worked for THAT session. Once I saved (with "Store Online Passwords in File" UNchecked), it saved out the password. Steps to reproduce:

    1. View the account with the downloadable transactions and select Menu bar > Online > Forget Online Passwords (as suggested above).
    2. Save (file is encrypted with triple-DES and "Store Online Passwords in File" is UNchecked).
    3. Quite Moneydance.
    4. Reopen Moneydance and file (enter encryption key).
    5. View the account with the downloadable transactions and select Menu bar > Online > Download [Account name] Transactions.
    6. I am asked for a the account password this one and only time. Enter the password. Transactions are downloaded.
    7. Save.
    8. Quite Moneydance.
    9. Reopen Moneydance and file (enter encryption password).
    10. View the account with the downloadable transactions and select Menu bar > Online > Download [Account name] Transactions. NO PASSWORD is asked for and transactions are downloaded.

    It appears to me that the password is being saved with the file even though Store Online Passwords in File" is UNchecked. This error using the above steps is repeatable.

    Kevin N, can you verify that you followed my earlier steps (or these) and did not get the same results? If so, let me know what version of Moneydance you are using and I'll try that one.

  14. 15 Posted by -Kevin N. on 24 Jul, 2012 05:03 PM

    -Kevin N.'s Avatar

    Hi reider,
    I vaguely remember a user having a similar problem. If I remember correctly, they needed to:
    Remove encryption, close & save the file.
    Open the file, forget the passwords, close & save the file.
    Open the file, restore encryption.
    HTH -Kevin N.

  15. 16 Posted by reider on 26 Jul, 2012 02:39 AM

    reider's Avatar

    Kevin N, sorry but it didn't help. Here's what I did to test...

    1. Opened the file, File -> Encryption and unchecked "Encrypt Data File".
    2. Saved file and quit Moneydance.
    3. Reopened the file.
    4. Viewed an account with download password, Online -> Forget Online Passwords.
    5. Save the file and quit Moneydance.
    6. Reopened the file, File -> Encryption with "Encrypt Data File" checked, triple-DES as the encryption level, and password and hint filled in, and finally "Store Online Passwords in File" UNchecked.
    7. Save and quit Moneydance.
      ==== This is your instructions to this point, then I proceed to test if it worked ====
    8. Reopen the file.
    9. Viewed an account with download password, Online -> Download [Name of Account] Transactions. Password/PIN is requested and transactions are downloaded.
    10. Save and quit Moneydance.
    11. Reopen the file.
    12. Viewed an account with download password, Online -> Download [Name of Account] Transactions. Password/PIN is NOT requested and transaction download immediately commences.

    Kevin N, can you verify that if you follow my earlier steps (or these) that you do not get the same results as me? As of yet, you haven't said if Moneydance does this for you or not.

  16. 17 Posted by -Kevin N. on 26 Jul, 2012 11:24 AM

    -Kevin N.'s Avatar

    Hi reider,

    I can reproduce this behavior following the steps outlined in your post # 16.
    Remove encryption, save and close.
    Forget Passwords, save and close.
    Restore encryption. save and close.

    Passwords were required until I restored encryption. Once encryption was restored, I was no longer prompted for user ID and password.

    I apologize for not following your steps earlier. As I said, I had vaguely remembered this issue coming up before. In that instance, the issue was resolved. Apparently it has resurfaced. I will yield to the MD support staff to further investigate this bug.

    Moneydance 2011r2+ (808)
    OS: Windows Vista 6.0 x86
    Java: 1.7.0_05 (Oracle Corporation)

    -Kevin N.

  17. Support Staff 18 Posted by Jessica Little on 26 Jul, 2012 01:12 PM

    Jessica Little's Avatar

    Hi All,

    Thanks for the detailed steps to reproduce this. I've confirmed the bug in Moneydance and filed a ticket for it. It looks like the option isn't being saved correctly for some reason. Hopefully we can get this fixed shortly. We'll let you know once the issue is resolved.

    Jessica Little
    Moneydance Support

  18. 19 Posted by reider on 28 Jul, 2012 01:06 PM

    reider's Avatar

    Thank you, Kevin N and Jessica!

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