Downloading Transactions from my bank
For about the 6 or 7 days, I have not been able to download any transactions from my bank. Instead, I get a pop-up box that says "Online Error", even when I am online (I checked). It also says a communication or parsing error has occurred. I've been downloading for a couple years now from Commerce Bank onto my Moneydance version 2007r5 (587) and it has all of a sudden stopped working. I called Commerce, they said they cannot help me & to contact Moneydance. Does anybody know what is going on here?
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2 Posted by victoria on 18 Jan, 2010 07:47 PM
I am new to MoneyDance and have not previously downloaded anything. But I cannot get anything to download. I do not get any "Online Error" messages. I only get "downloaded zero new transactions" or "zero transactions downloaded". Nothing seems wrong, I just don't get any data.
My bank (Bank of the West) IS on the list. I called them and they said that all accounts are set up for Direct Connect / OFX / Quicken - and that my PIN etc.. is the same to access my account online as it is for OFX. (Of course... they have never heard of MoneyDance - as well noted throughout the site)
I also cannot import anything. Same result. I am using a trial on a mac OS 10.5.8. Also, the .xls file converts to a .csv file upon download to my computer. I tried exporting the .csv file just in case they switched the links, but it also downloads as a .csv file. THe .ofx and .qfx will not import.
I am about to give up. There isn't any data on this site that I can find to help me after looking for two days... and of course, I pick a Sunday leading into a Bank Holiday to tackle this program!
I reset up the account. I checked my Firewall. Any more ideas? One thing I just thought of, my trial is not installed in my Applications folder yet, as I was just testing it. I usually don't do that, but I have in the past and it didn't affect the software - maybe it is in this case?
Maybe there is some sort of bug going on? It's most likely my newbie status, but you are also having the same problem.
Support Staff 3 Posted by Angie Rauscher on 20 Jan, 2010 04:12 PM
Nuhart- I have passed your case on to our direct connection specialist, she will get back to you with more information in the next few days.
Victoria- Ben has responded to you on a separate thread to assist with addressing your problem.
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.
Angie Rauscher
Moneydance Support
Angie Rauscher closed this discussion on 24 Jul, 2011 07:18 PM.