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2 problems with Moneydance I just purchased

David Robinson's Avatar

David Robinson

19 Dec, 2009 08:37 PM via web

I just today purchased Moneydance and have the following problems. I had the same problems when I downloaded the free trial but figured they would go away if/when I bought the program. I’m running it on a Mac PowerPC G5 with OS 10.4.11

Problem 1: I started the program and set things up the way I want them. But when I attempt to re-start the program, I get the original dialogue box with three options: Create new file; Open existing file; or Import file. I followed the directions in your Knowledge Base to try to get this to stop, but to no avail.

Problem 2: The program will not close by choosing “quit” from the either icon in the dock or by choosing “Quit Moneydance” in the program itself. I have to force-quit the program.

If I have these problems and I haven’t even really started using the program, what will I find when I do?

I’m beginning to think this was a bad investment.

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  1. 32 Posted by Benjamin on 26 Feb, 2010 11:16 PM

    Benjamin 's Avatar

    Ben

    I just got off the phone with Apple. This seems to be the problem with backing up and finding a current MoneyDance file. For some reason Moneydance does not flag the .md file as being modified each time there is a change to that file. Because it is not flagged as being modified the data file that is saved on Time Machine is the last file that was modified. In my case it happens to be 4-9-2009.

    Is there some sort of disclaimer that says that MoneyDance does not work with Time Machine? I think this is pretty important. Looking at spending a couple of days entering all the data from 2009.

    What is going on? Never had this problem before. Please help.

    Benjamin

  2. Support Staff 33 Posted by Ben Spencer on 01 Mar, 2010 04:04 PM

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    Hi Benjamin

    This is odd. We use time machine here at Moneydance and it definitely backs up the .md files correctly. The .md file is definitely marked as modified every time it is changed. When a file is changed it uses call to the operating system to make the low level write. The operating system then marks the modified flag and date. That isn't something that is exposed to the application level.

    Is it possible there is something wrong with your time machine settings. Perhaps you are not looking at your most recent time machine backup.

    Sincerely

    Ben Spencer

  3. 34 Posted by Benjamin on 05 Mar, 2010 08:59 PM

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    I think it had to do with the update. Whenever I updated to the new version that is when the problems began. Whatever happened I don't know but right now I am stuck with having to re-input all of 2009. Most recent files all are from 4-29-2009 so that does not help. The new version must've read from the modified Time Machine file or something. Anyway.
    Perhaps you can help me with making it easier to copy transactions from a PDF file my credit card company only keeps OFX files for that last six months.

    Thanks,
    Benjamin

  4. 35 Posted by Benjamin on 09 Mar, 2010 02:23 AM

    Benjamin 's Avatar

    Add insult to injury. MoneyDance is now telling me I am running a trial version and that it needs a license number. I have been using MoneyDance since 2006. I couldn't find my license number can you please email my code.

    Thanks again - BTW I am almost done re-inputting all my data.

    Benjamin

  5. Support Staff 36 Posted by Ben Spencer on 09 Mar, 2010 06:29 PM

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    Benjamin

    I have responded to you privately with a new key for MD.

    Ben Spencer

  6. 37 Posted by Benjamin on 09 Mar, 2010 09:59 PM

    Benjamin's Avatar

    Thank you very much Ben - I am almost done with my business account -
    Now just have my Citi Bank Credit Card. Sometimes I wish I hadn't used
    it so much. LOL!!!!

    Benjamin

  7. Angie Rauscher closed this discussion on 14 May, 2010 06:02 PM.

  8. David Robinson re-opened this discussion on 08 Oct, 2011 06:45 PM

  9. 38 Posted by David Robinson on 08 Oct, 2011 06:45 PM

    David Robinson's Avatar

    I am purchasing a new iMac with Snow Leopard OS or, possibly, Lion OS.

    I have two questions:

    1. May I legally transfer my Moneydance software to the new machine?

    2. Will the software I new have be compatible with the new machine?

    David Robinson

  10. 39 Posted by -Kevin N. on 08 Oct, 2011 07:04 PM

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    Hi David,

    May I legally transfer my Moneydance software to the new machine?

    Yup. Look to the 'How Many Keys?' section of the following webpage for a brief explaination of the licensing policy:
    http://moneydance.com/purchase

    Will the software I new have be compatible with the new machine?

    Look to the following knowledge base article:
    http://help.infinitekind.com/kb/frequently-asked-questions-2/is-mon...

    HTH -Kevin N.

  11. 40 Posted by David Robinson on 08 Oct, 2011 07:43 PM

    David Robinson's Avatar

    Thank you, Kevin.

  12. Jessica Little closed this discussion on 08 Oct, 2011 09:44 PM.

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