copy/paste

Rebecca Gullixson's Avatar

Rebecca Gullixson

13 Jan, 2019 01:42 AM

why can I not paste something such as my banks url into moneydance?
I've spent days trying to figure this program out and now I'm ready to get rid of it.
Nothing works with ease

  1. Support Staff 1 Posted by Ethan on 13 Jan, 2019 01:49 AM

    Ethan's Avatar

    Hello,

    You should be able to copy and paste into pretty much any active Moneydance field. Are you using the keyboard shortcuts standard for your operating system (CTRL-V for most operating systems, or CMD-V for Macs)?

    Ethan
    Moneydance Support

  2. 2 Posted by beckygullixson on 13 Jan, 2019 03:19 AM

    beckygullixson's Avatar

    On 2019-01-12 17:44, Infinite Kind wrote: YOUR PROGRAM TURNS OUT TO BE
    JUST AS MADDENING AS QUICKEN WAS! WHERE IS TECHNICAL SUPPORT WHEN YOU
    NEED IT? I SHOULD SPEND MY ENTIRE DAY WORKING ON THIS WHEN A SIMPLE
    PHONE CALL WOULD DO?

    > [1]
    > The Infinite Kind technical support: INFINITEKIND.COM/HELP [2]
    > email: [email blocked]
    >
    > Hello Rebecca Gullixson!
    >
    > This is an automated response to let you know that we've received your request:
    >
    > COPY/PASTE
    >
    > and will respond as quickly as possible. Answers to many common questions can be found in our knowledge base [3] and user guide [4].
    >
    > Based on your support request, we think you may find the following articles from our FAQ helpful:
    >
    > * The 'Newer' Budget Format [5]
    > * Importing Data in QIF Format [6]
    >
    > We'll send an email to you (at [email blocked]) when we update your support request. Alternatively, you can keep track of this conversation online [7].
    >
    > Thanks again!
    >
    > Sincerely,
    > The Infinite Kind
    >
    > Be a part of the Community: Blog [8] | [9] | [10]
    >
    > You have been sent this message because you recently opened a help request with The Infinite Kind.

    Links:
    ------
    [1] http://infinitekind.com
    [2] http://infinitekind.com/help
    [3] http://help.infinitekind.com/kb
    [4]
    http://help.infinitekind.com/kb/user-guides/moneydance-2015-user-guide
    [5] http://help.infinitekind.com/kb/budgeting-2/the-newer-budget-format
    [6]
    http://help.infinitekind.com/kb/importing-data-from-other-programs/importing-data-in-qif-format
    [7] http://help.infinitekind.com/discussions/problems/50227-copypaste
    [8] http://infinitekind.com/blog
    [9] http://twitter.com/theinfinitekind
    [10] http://facebook.com/MoneydanceApp

  3. 3 Posted by dwg on 13 Jan, 2019 03:24 AM

    dwg's Avatar

    I'm a fellow user.

    Moneydance is sold worldwide, the developer The Infinite Kind is a relative small company so offering World Wide Telephone support is not practical, hence the use of website forums for support.

    As Ethan has said CTRL-V for most operating systems, or CMD-V for Macs should paste copied data into a field.

  4. 4 Posted by sth on 13 Jan, 2019 07:35 PM

    sth's Avatar

    Just as a dumb question, when you paste the URL in, does it have a trailing "enter" character. Sometimes that can scroll the text box and end up showing a blank line. I have done this and then hit cmd-V a couple of times until I realize I have a whole paragraph in the text box but only looking at the last blank line.

    Just a suggestion.

    Also given that most of the time I would need support, is a very unreasonable time for support at the IK offices... That timezone thing.

  5. 5 Posted by beckygullixson on 14 Jan, 2019 01:17 AM

    beckygullixson's Avatar

    On 2019-01-13 11:35, sth wrote:

    I appreciate your input, I have windows8.l and when I entered the info
    it pasted it into MD all bassackwards, showing plus $18K in my bank
    account and stupid amts in my credit card accounts. Nothing works good.
     Seriously upset about not being able to make this work until tomorrow,
    waste of a weekend.

  6. 6 Posted by sth on 14 Jan, 2019 04:20 AM

    sth's Avatar

    I don't think I am understanding your terminology here. Are you pasting data or a URL as you said. Can you give us a step by step list of what you did? What data are you copying and where are you pasting it. This is not something I ever do.

    The only URL I know to paste into is in setting up an investment account where it asks for a URL but doesn't really use it.

    If you download a file from the bank then you should "import" it into MD using the File->Import menu item.

  7. Ethan closed this discussion on 14 Jan, 2019 09:30 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac