Money dance liscence

Melissa's Avatar

Melissa

12 Jan, 2019 01:16 PM

I bought a new computer and downloaded money dance onto my new computer. I put in my license code and transferred it over. It did transfer over really messed up so i restarted my accounts from scratch. Now it is telling me I need to purchase it again and have met my 300 transaction limit.
I am rebooting my old computer to get the code again. Why would this be happening and how can I fix it without messing up all of my transactions again.
 
Also, when I downlaod transactions from the bank it registers returns as purchases.

  1. Support Staff 1 Posted by Ethan on 12 Jan, 2019 02:19 PM

    Ethan's Avatar

    Hello,

    Can you clarify how you moved your data to your new computer? All you should have had to do was copy over your current Moneydance data file and open it with the program. Everything should have appeared exactly the same as it did on your old computer. Please see http://help.infinitekind.com/kb/file-locations-and-changes/moving-f... for information on moving data files.

    Are you moving between the same or different versions of the program?

    Ethan
    Moneydance Support

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