I assume you would like to get Direct Connect working.
Without telling us the problems you have encountered while trying to set it up, the version and build of Moneydance you are using and the Bank you are trying to download from about the only thing people can do is direct you to the knowledge base articles regarding Direct Connect
Ok, given the notes:
It seems that the bank is showing no transactions over a very short period of time!. It appears that MD is asking for transactions over the last 2 days from 2019/01/13.
One thing you can try is to go to "Setup On line banking" and "Reset sync" option. This will cause MD to attempt to redownload all transactions and may cause many duplicates. Either be prepared to remove duplicates or have a backup file. Actually have a backup file in any case!
Ok, I have been using MD with this bank for over 5 years. The bank says
they have not made any changes to their system. But they can't help me
because they do not support MD. I would hate to have to go back to
Quicken or some other check register software.
Either you need to spend some more time debugging and trying to find out exactly what is going wrong, tell the bank they are lying and actually did make a change, convince the bank that you are using a Quicken compatible software and they should help you, change banks, or wait until IK has support time to try to fix things for this one bank.
Yeah, you can try threatening.... Remember, I am not IK, or any relationship other than user of their software. If you think that Quicken is better or that banktivity will take care of your information carefully, or See Finance will stop charging an annual fee then feel free to take advantage of this mythical perfect software system.
It works for me, YMMV. Maybe you are a big social media influencer, I wouldn't know and it seems to be time for me to leave this conversation.