Cant backup

dispatcher_21's Avatar

dispatcher_21

08 Dec, 2018 08:46 PM

Hello. I just updated to version 2017.10 (1706) and I am not able to back up my file. When I go to File ->Export Backup, I select the folder that I want to save to and when I hit save, it gives an error message of C:\users\emilio\onedrive\moneydance 2017 backup\xxxxxx.moneydancearchive file not found check the file name and try again. I have also gone into preferences backup and the folder I have selected remains empty with no backups after using the program.

Edit: Windows 10 fully updated and current.

  1. 1 Posted by dispatcher_21 on 08 Dec, 2018 09:29 PM

    dispatcher_21's Avatar

    Figured it out. It was the Controlled Folder Access security function of Windows Defender. I allowed the Moneydance .exe file and all is working now.

  2. Support Staff 2 Posted by Tom Freeman on 09 Dec, 2018 10:42 PM

    Tom Freeman's Avatar

    I am glad you were able to resolve you issue please let us know if we can be of further assistance.

    Tom Freeman
    Infinite Kind Support

  3. Tom Freeman closed this discussion on 09 Dec, 2018 10:42 PM.

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