No longer connects to financial institution online (Chase)

David Beesley's Avatar

David Beesley

22 Oct, 2018 08:11 PM

Has been working perfectly for months.

Today, when I attempted to download online transactions, Moneydance failed silently, no transactions were downloaded. When I then closed Moneydance, froze on the backing up screen.
contents of errlog.txt for this part:

FI refresh is forced
Initializing Moneydance SSL
Created new custom trust manager


Beginning shutdown process waiting for background tasks to complete... Killed

I then tried the following:
I went to Online -> Set up online banking -> Change -> Next (I left it selected on chase). Moneydance froze on "Retrieving financial institution profile.
errlog.txt


FI refresh is forced
FI refresh is forced
FI refresh is forced
Initializing Moneydance SSL
Created new custom trust manager

Moneydance -v gives:

Moneydance 2017.8 (1691)
  1. 1 Posted by Kevin Thompson on 22 Oct, 2018 08:24 PM

    Kevin Thompson's Avatar

    Experiencing same issue...with Chase as well.

  2. 2 Posted by Bryan on 22 Oct, 2018 08:26 PM

    Bryan's Avatar

    Same problem only with Chase. Started yesterday 10/21

  3. 3 Posted by Sheldon Kurtz on 22 Oct, 2018 09:10 PM

    Sheldon Kurtz's Avatar

    Having the same problem with Chase. Not sure if I have the problem with CItI as bill hasn't arrived.

  4. 4 Posted by Dan Sandberg on 23 Oct, 2018 12:16 AM

    Dan Sandberg's Avatar

    Same issue with Chase. started today. Getting this error:

    Bank Name: Chase
    Account: Chase Checking
    Account Number: XXXXXXXX

    There was an error communicating with the server. This could be the result of a network problem, or the server may be offline or not responding. Please try the operation again later.
    Error Description: java.net.SocketException: Operation timed out (Read failed)

  5. 5 Posted by Greg on 23 Oct, 2018 03:42 AM

    Greg's Avatar

    Yeah, I have a bad feeling that Chase moved to a different authentication and Moneydance will have to do some change to support it. Can someone from Moneydance please confirm it?

    https://community.intuit.com/articles/1732200

    "So far, Capital One, Chase Bank, Wells Fargo, Bank of America, and Citi have agreed to move toward a better connection for QuickBooks customers. As we have exact dates and timelines available for each FI, we will update here with more information. We aren't looking to stop with just these FI's so stay tuned!"

  6. 6 Posted by Todd on 23 Oct, 2018 11:38 AM

    Todd's Avatar

    Same issue - any update from Infinite Kind support?

  7. Support Staff 7 Posted by Jenny on 23 Oct, 2018 12:35 PM

    Jenny's Avatar

    Hi all,

    Sorry to hear about the problems you've encountered.

    We've tested our Chase connection and can confirm the connection does not appear to be operational. However, our connection information for Chase looks to be up to date.

    It's possible your bank have been performing maintenance on their OFX server and might have temporarily disabled the connection. We've been advised that Chase Direct Connect services are also not working with other programs like Quicken.

    We'll continue to monitor the situation and make any connection changes if necessary.

    Jenny
    Infinite Kind Support

  8. 8 Posted by Elizabeth on 23 Oct, 2018 01:48 PM

    Elizabeth's Avatar

    Still can't sync with Chase this morning. Day 3 of this problem.

  9. 9 Posted by mhoggie on 23 Oct, 2018 02:17 PM

    mhoggie's Avatar

    FYI,

    Found this information from Quicken support related to the Chase direct connect problem.

    https://getsatisfaction.com/quickencommunity/topics/new-10-19-2018-chase-returning-ol-297-a-oops-its-not-your-fault-error

  10. 10 Posted by chobe2 on 23 Oct, 2018 02:36 PM

    chobe2's Avatar

    I'm having the same problem with Chase. I contacted support through secure message and they want me to call them. I am a little hesitant because of the Quicken white lie. What should I tell them when I speak to them?

  11. 11 Posted by Bryan on 23 Oct, 2018 08:38 PM

    Bryan's Avatar

    All now working perfectly

  12. 12 Posted by Kurtz, Sheldon ... on 23 Oct, 2018 10:05 PM

    Kurtz, Sheldon F's Avatar

    Yes. I am now on.

    Get Outlook for iOS<https://aka.ms/o0ukef>
    ________________________________

  13. 13 Posted by David Beesley on 24 Oct, 2018 03:08 AM

    David Beesley's Avatar

    Still is not working for me.

  14. 14 Posted by David Beesley on 24 Oct, 2018 03:27 PM

    David Beesley's Avatar

    Working... I had to pull out a backup however.

  15. 15 Posted by chobe2 on 24 Oct, 2018 06:21 PM

    chobe2's Avatar

    Started working for me again on Tuesday

  16. 16 Posted by brian on 26 Oct, 2018 12:22 AM

    brian's Avatar

    Wells Fargo downloading is not working either. is this a Moneydance issue or a Wells Fargo issue?

  17. 17 Posted by cookie87 on 26 Oct, 2018 02:03 AM

    cookie87's Avatar

    Same problem today with Chase.

  18. 18 Posted by Brian Anderson on 28 Oct, 2018 07:04 PM

    Brian Anderson's Avatar

    I am still unable to download any files from Wells Fargo. Are other people experiencing this? This is day 4... arghh :(y

  19. 19 Posted by Nate on 07 Nov, 2018 04:06 PM

    Nate's Avatar

    I'm having the same problem with Moneydance. Can no longer download Chase credit card transactions. Had been working fine for years. Chase says they only support Quicken and not Moneydance.

  20. 20 Posted by Nate on 07 Nov, 2018 04:08 PM

    Nate's Avatar

    I'm having the same problem. Cannot do download of Chase dredit card transactions as I have been doing for years. Chase says they only support Quicken, not Moneydance. I can do manual downloads but that's inconvenient.

  21. 21 Posted by mhoggie on 07 Nov, 2018 04:14 PM

    mhoggie's Avatar

    just a user,

    Just FYI, my Chase Visa direct connect is working fine. No issues. I think you have to set your Chase account to allow software downloads. Possibly something changed.

  22. 22 Posted by Bob on 09 Nov, 2018 12:44 PM

    Bob's Avatar

    Well, I am having the same problem. Any ideas of how to fix it?

  23. 23 Posted by markcampagna on 09 Nov, 2018 01:50 PM

    markcampagna's Avatar

    This i the second timeChase has failed in the last 60~90 days.
    Is there a status or resolution ETA?

  24. 24 Posted by chobe2 on 09 Nov, 2018 04:02 PM

    chobe2's Avatar

    Well...Chase stopped downloading again for me this morning also...uugghh!

  25. 25 Posted by mhoggie on 09 Nov, 2018 05:12 PM

    mhoggie's Avatar

    Yep, direct connect is down, but manual download is still working.

  26. 26 Posted by -Kevin N. on 09 Nov, 2018 07:14 PM

    -Kevin N.'s Avatar

    Hi All,

    Chase is doing maintenance.
    https://getsatisfaction.com/quickencommunity/topics/new-11-8-18-cha...

    -Kevin N. (not a member of MD support)

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac