Moneydance wont open

George Polson's Avatar

George Polson

13 Sep, 2018 06:20 PM

Moneydance is unable to find the file Personal Finances.moneydance\safe\sttings (Access is denied)

  1. Support Staff 1 Posted by Tom Freeman on 13 Sep, 2018 08:00 PM

    Tom Freeman's Avatar

    Which version of MD are you using? Which operating system are you using? How are you trying to open MD, short cut, toolbar icon? Is your device partitioned or has multiple user logins?

    Have you moved your data file from its default location?

    Tom Freeman
    Infinite Kind Support

  2. 2 Posted by George Polson on 14 Sep, 2018 01:53 PM

    George Polson's Avatar

    Hi Tom

    Yes information I should have included. My apologies.
    Also this is now academic as I have restored from backup.

    Win 7 64
    Money dance is current version. 2017.6 1656
    Open md through short cut on task bar
    No partition, one user.
    Yes I have moved from default location.

    However md recognized the actual location asked for password accepted password and the refused to open file "settings". When I navigate to this file I am also refused access in windows.

    After short panic and reflection I restored from backup as I set md to backup on exit daily, and problem has not recurred.

    Windows update and acronis were running in the background.

    Thanks
    George

    Sent from my palm pilot
    ________________________________

  3. 3 Posted by sth on 15 Sep, 2018 12:47 AM

    sth's Avatar

    Just a note, that is a fairly old version of MD. The current release is version 2017.8 1691.

  4. 4 Posted by George Polson on 15 Sep, 2018 01:27 AM

    George Polson's Avatar

    Thanks for the info.

    George

    Sent from my palm pilot

    ________________________________

  5. 5 Posted by George Polson on 15 Sep, 2018 04:00 PM

    George Polson's Avatar

    Hi support

    Interestingly enough clicking on check for updates tells me I am up to date.

    I have installed the update.

    Thanks

    George

    Sent from my palm pilot
    ________________________________

  6. 6 Posted by sth on 15 Sep, 2018 05:36 PM

    sth's Avatar

    That is interesting.... Do you have the latest v501 of the MD updater extension? I thought that they had that checker working again but possibly it has failed.

  7. Support Staff 7 Posted by Tom Freeman on 18 Sep, 2018 08:27 PM

    Tom Freeman's Avatar

    I am glad you were able to resolve your issue with your back up.

    With out seeming the windows prompts when denied access to the file my initial inclination is to think this may have been a permissions issue. If this happens again please let us know It would be helpful to know if you ware accessing or moving your data file on multiple devices.

    Tom Freeman
    Infinite Kind Support

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