Extension Manager Not Working

Dan Weiss's Avatar

Dan Weiss

13 Sep, 2018 04:52 PM

1. Extension Manager not showing all extensions available
2. Extension to auto update stock prices inaccurate.

When I bring up the extension manager it only shows the extensions that I have installed, not any extensions that are available.
I was using the extension to automatically update stock prices and a number of the stock prices were not being updated. So I removed that extension and looked to add it back to see if a "reboot" would fix the issue. Alas, no extensions are available under extension manager other than the remaining two I have installed.

  1. 1 Posted by -Kevin N. on 13 Sep, 2018 05:09 PM

    -Kevin N.'s Avatar

    Hi Don,

    Q. What version and build number of Moneydance are you using?
    Q. Is your version from the Apple store or did you purchase it via the MD website?

    I've not heard of this issue before.

    If you purchase MD via the Apple store or in the event that you can not get extensions to display in the extensions manager, you can manually download and install extensions from here:
    http://infinitekind.com/extensions

    The extensions displayed there are for versions of Moneydance 2015 and newer. There is a link at the bottom of the page for extensions designed for older versions of Moneydance.

    To install the extensions, use the 'Add from file' button in the extensions manager to navigate to the .mxt extension file or simply drag-n-drop the .mxt extension file onto the opened Moneydance window.

    -Kevin N. (not a member of MD support)

  2. Support Staff 2 Posted by Tom Freeman on 13 Sep, 2018 08:12 PM

    Tom Freeman's Avatar

    I want to confirm that you are clicking the manage extension link under extensions.

    I can not confirm an order from our order fulfillment service with the above name or email, If you did order from the Mac App store you can retrieve the extensions using Kevin's advice.

    Tom Freeman
    Infinite Kind Support

  3. 3 Posted by Daniel Weiss on 14 Sep, 2018 01:02 PM

    Daniel Weiss's Avatar

    I reinstalled Moneydance - the most current version as I had been using
    before and the extension function now works. It was really strange that
    the extension manager was not fully functional. It showed what I had
    installed but not the extensions that were still available. With the
    "reboot" it is now working fine as I see all extensions available.

    The issue of stock price updates still remains. On my summary page I list
    all stocks and the current stock prices are correct. The net worth total is
    correct. Yet when I run a detailed net worth report certain stock prices
    appear to be cost rather than current price. Only some stocks and I have
    not analyzed to see if there is a certain pattern. If I look at the
    individual stock in an account register it shows the correct current price.
    My speculation is I have a corrupted file. The issue remained after I
    "rebooted" Moneydance. Essentially, the net worth report and graph
    functions are not picking up all current stock prices.

    Thanks for your assistance - much appreciated and speedy response. I am a
    very satisfied Moneydance user and recommend it to Apple users. DW

  4. 4 Posted by Daniel Weiss on 14 Sep, 2018 01:22 PM

    Daniel Weiss's Avatar

    This morning I tested the current stock pricing extension - it now works
    fine. With the latest reinstallation of Mondaydance (I did it three times
    in the last 2 days), now all is well. Sometimes mysterious things happen -
    my speculation is I had a corrupted file. Thanks again. DW

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