It may that your credit union changed the OFX data for the account type and it is some random name that MD can't handle. Look at the contents of the OFX file to see what the data says for the account type.
Second look at the errlog.txt file.
(Mac OS) Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt
Press the option key and use the "Go" menu in the finder to access the Library folder.
Or open a finder window, press Shift-Option-G and paste in this path
And post a copy or check it yourself to see what the issue is.
Lastly when you reset the online banking make sure that you call it a "New institution" and force a new download of the connection data from IK.
Thank you for reminding me where MacOS puts the errlog.txt file.
Interestingly, this error (see my earlier message) generates nothing in errlog.txt. I can generate the error by attempting to download the account from the Online menu and I can also generate the same error by attempting to set up a new account for online banking as I described before (whether selecting from the Financial Institution pull-down menu or creating a New Connection and selecting from the list that follows). However neither of those actions causes any change to the errlog.txt file. Is there some way to make monedance verbose where everything gets dumped to a log file?
Usually when a download actually works there is still something in errlog.txt like "Unhandled transaction: <DTSTART>...etc" or something about calculating cost basis or cookie errors, depending on the account downloaded. The fact that absolutely nothing is added to errlog.txt even though an error was displayed as a popup is pretty confusing.
Seeing exactly the same thing with First Tech. I deleted my online access from MD to all my First Tech accounts and tried to re-establish a connection for one of the accounts and I got the same error. I am on MD version 2015.6.
It won't communicate with Chase or AMEX either, but the errors are slightly different. I didn't try deleting and re-establishing those connections.
Alex, I had called them 10 days ago and they said they are aware of issue related to this and that a fix was coming mid-last week. That didn't happen. Clearly they are being lazy
If all of us called First Tech today, registered our complaint, ask to speak to IT department (preferably), we may have better luck. maybe post responses we got here so we have better idea of where we go from here.
When you call First Tech, do you tell them you are using Quicken or Money Dance? I have called places before regarding downloading and mentioned Money Dance and they have no clue what I'm talking about.
On Tuesday, September 11, 2018, 8:06:09 AM MDT, Sam Doe <[email blocked]> wrote:
I will email them tomorrow. Thanks for the update. Disappointing. You'd think they'd take notice. It's so easy to change banks these days and there are always bonuses for moving your money to a new bank.
On Friday, September 14, 2018, 7:04:28 PM MDT, Sam Doe <[email blocked]> wrote:
Sam, I saw that they were down last weekend for updates and I was hoping that was a fix. Did you have to do anything special to get it to work, other than establishing a new connection? I am still getting the same error. I am, however, on an old version of MD (2015.8 (1372)).
on 21 Sep, 2018 02:37 PM
I see that we're somewhere between fixed and still broken on this. I'm not sure if I should admit that I was finally able to connect to First Tech late last night or if I should say nothing so I don't jinx my good luck. Thanks for the help begging and cajoling First Tech into at least working on the problem. i had even tested with the latest build (https://infinitekind.com/preview) which supposedly fixed a similar problem for Wells Fargo customers.