MD is unable to send Check print data to the printer.

alanzulberti's Avatar

alanzulberti

04 Aug, 2018 08:23 PM

And at the end, (finally) there is some printing issue:

MDPRINTER2: looking up print service... MDPRINTER2: no default print service found. Creating a PrinterJob to get one from there. 0.0 seconds
printer job class property: sun.awt.windows.WPrinterJob
MDPRINTER2: PrinterJob: sun.awt.windows.WPrinterJob@6c011e 0.0 seconds
MDPRINTER2: PrintService from PrinterJob: null 0.031 seconds
MDPRINTER2: default print service: 'null' found after 0.031 seconds

  1. 1 Posted by sth on 06 Aug, 2018 02:37 AM

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    You need to set a default printer?
    What OS? What version of MD?

  2. 2 Posted by alanzulberti on 08 Aug, 2018 10:12 PM

    alanzulberti's Avatar

    Well, MD as far as I can tell does not provide the ability to select a
    printer; however, the
    Control Panel on Windows XP does provide the ability to select a "default
    printer" which
    is the printer I use on all of the other programs and it works just fine
    with the exception of
    MD. About there versions ago MD was printing everything just fine including
    checks. After
    an MD update it stopped printing checks but would still print reports. With
    this latest update
    2017.8 (1691) nothing will print, no checks and no reports. I still maintain
    it's a programming
    issue.
    Best regards,
      
    Alan

  3. 3 Posted by sth on 10 Aug, 2018 01:20 AM

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    Well ok, but there is nothing to change the printing capabilities in the last 3 builds. Or even a bit more. Check the change log.
    I am not a windows expert, but I haven't seen your problem mentioned by other windows users.
    It appears to be an issue connecting to the print service. That connection can be an MD issue or a windows setup issue. I understand your position, but as an outside observer I am not convinced. YMMV.
    -Scott (not IK support)

  4. 4 Posted by alanzulberti on 30 Aug, 2018 08:39 PM

    alanzulberti's Avatar

    Hi Scott,
     
    This issue still remains unresolved and I've had some conversations with Ian
    as well.
    Ian has made some suggestions, which haven't as yet resolved the issue.
     
    There is no problem with the Windows software as the printer works fine with
    all of the
    other programs, except MoneyDance. The last checks I was able to print were
    in February,
    so there must have been a change to the MD program afterwards, which has
    interrupted the
    user ability to print checks. My sense is most users no longer print checks
    except those of us
    who write a lot of check to government agencies for property taxes, income
    taxes or the
    Veteran Administration. Government agencies do not like credit cards.
     
    Two heads are better than one, why don't you and Ian get together and
    resolve the matter.
    Best regards,
      
    Alan

  5. 5 Posted by sth on 30 Aug, 2018 09:22 PM

    sth's Avatar

    Alan,
    As I noted above, I am not IK support. I doubt that Ian can afford my consulting fees! :-) It would be singularly useless as well, since my Windows experience is very minimal.

    As I said above, I haven't seen other complaints, possibly check printing does not work for everyone. But it is unlikely. Just because other programs do connect to the printer does not mean that you do not have a system issue. The programming environment is in Java to be cross platform and it may be that it relies on a specific configuration of the printer.

    I don't use either check printing or windows so I think the best is for you to continue to work on this with Ian.

    I might check to see if you can print from jedit, columba or libre office which are 2 other Java programs and might narrow down the issue. But that is just a suggestion.

  6. 6 Posted by alanzulberti on 31 Aug, 2018 05:01 PM

    alanzulberti's Avatar

    Hi Scott & Ian,
     
    Just a sequel to my comment below. I took the time to re-load the MoneyDance

    Software just in case there was some corruption in the MD soft ware I had on
    my
    computer. No corruption detected after re-installing the software and it
    still will
    not send a print sequence to the printer, not only for check but also any
    reports.
    This is clearly a problem with the software.
    Best regards,
      
    Alan
    -----Original Message-----
    From: AlanZulberti [mailto:[email blocked]]
    Sent: Thursday, August 30, 2018 1:40 PM
    To: '[email blocked]'
    Subject: RE: MD is unable to send Check print data to the printer. [Problems
    #46777]
     
    Hi Scott,
     
    This issue still remains unresolved and I've had some conversations with Ian
    as well.
    Ian has made some suggestions, which haven't as yet resolved the issue.
     
    There is no problem with the Windows software as the printer works fine with
    all of the
    other programs, except MoneyDance. The last checks I was able to print were
    in February,
    so there must have been a change to the MD program afterwards, which has
    interrupted the
    user ability to print checks. My sense is most users no longer print checks
    except those of us
    who write a lot of check to government agencies for property taxes, income
    taxes or the
    Veteran Administration. Government agencies do not like credit cards.
     
    Two heads are better than one, why don't you and Ian get together and
    resolve the matter.
    Best regards,
      
    Alan

  7. 7 Posted by sth on 31 Aug, 2018 08:44 PM

    sth's Avatar

    Final suggestion, go back to an earlier version that used to work.
    https://infinitekind.com/stabledl/
    Or a more recent build 1695 from the preview.

  8. 8 Posted by alanzulberti on 15 Oct, 2018 09:26 PM

    alanzulberti's Avatar

    Subject: WXP 32 - MD Build Version 2017.8 (1691)
     
    For what ever reason this version of the software will not print checks or
    reports
    on any computer using a Pentium (R) 4 CPU 3.20GHZ 3.19GHZ, 3.58 GB of Ram
    computer processor chip. This fault occurred earlier this year around
    January or
    February. Up until this time the software printed just fine. The
    compatibility of this
    software needs to be changed in order to accommodate the above referenced
    processor. The sooner the better.
    Best regards,
      
    Alan

  9. 9 Posted by dwg on 16 Oct, 2018 08:24 AM

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    I'm a fellow user.

    i have tested printing on a Windows XP System with Service pack 3. I have Moneydance 2018 build 1701 installed on this system.

    Reports are printing without problem

  10. 10 Posted by sth on 17 Oct, 2018 03:17 AM

    sth's Avatar

    @alan, most others seem to have no printing problems. There is a problem with creating the print job due to system permissions or something. Compare your error log with this. (Yes, it is from Mac OS, but the notifications should be similar). I deleted some extension initialization lines:

    INITPRINT: spawning background printer scanner thread...
    INITPRINT: async lookup of default print service
    MDPRINTER2: looking up print service...
    MDPRINTER2: no default print service found. Creating a PrinterJob to get one from there. 0.0 seconds
    printer job class property: sun.lwawt.macosx.CPrinterJob
    MDPRINTER2: PrinterJob: sun.lwawt.macosx.CPrinterJob@683c23fe 0.071 seconds
    MDPRINTER2: PrintService from PrinterJob: IPP Printer : Ship Of Fools 4.652 seconds
    MDPRINTER2: default print service: 'IPP Printer : Ship Of Fools' found after 4.707 seconds

    Note the last part where it claims to have recognized my network printer "Ship Of Fools". You should have something similar. Your system comes up with "MDPRINTER2: PrintService from PrinterJob: null 0.031 seconds" which says that there is something blocking the retrieval of the print service from your OS settings.

    I am not a windows person, but for most windows problems like this one has to get out of the car, slam the doors and get back in and try to start it. In other words, try deleting and recreating the default print service on your system.

  11. 11 Posted by alanzulberti on 19 Oct, 2018 09:03 PM

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    What has been determined is there was a change in the MD software either
    by design or in error, whereby the software has become incompatible with my
    computer's processor chip. It's an easy fix but require a little bit of
    diligence.
    Best regards,
      
    Alan

  12. 12 Posted by sth on 20 Oct, 2018 02:44 AM

    sth's Avatar

    You keep saying this and I keep disagreeing that what you state has been determined. I do not think it has anything to do with your particular CPU chip. Others with various systems are not seeing this error and unless you have some weird Tasmanian knock off of an Intel/AMD cpu it is not the chip. And even then it would be hard for a CPU difference to affect just the printing system.

    You are running a very old OS and there may be some compatibility issue with the latest releases of MD. There was never any guarantee that all new releases of MD will be backwards compatible with all old OS versions.

    I have given some suggestions (reset the print system, use the previous version of MD etc.). You seem unwilling to try them. That is fine and I have contributed all I can and will leave this discussion.

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