Unable to Download Transactions from My BankAny Longer - See Private Thread

Kevin C's Avatar

Kevin C

28 Jun, 2018 01:50 PM

I have a private thread: http://help.infinitekind.com/discussions/problems/45015-unable-to-download-transactions-from-my-bankany-longer
That I've reported problems with my banking connection to Key Bank. I have posted several things to it but have not heard from Ian or anyone since June 11 on this. Please help me!!! Why am I not getting any responses?

  1. 1 Posted by Kevin C on 13 Jul, 2018 11:03 AM

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    Still waiting to hear from someone. They asked for my error log and haven't heard anything since. Can't get any response.

  2. 2 Posted by sth on 14 Jul, 2018 06:34 PM

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    Well since it is a private thread no other users can really comment as they don't know the details.

  3. 3 Posted by Ian O on 15 Jul, 2018 09:32 AM

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    Hi Kevin,

    Please accept my sincere apologies for the lack of response on your private thread. I'll ensure that you receive an update today.

    Ian O
    Infinite Kind Support

  4. Kevin C closed this discussion on 15 Jul, 2018 12:46 PM.

  5. Kevin C re-opened this discussion on 30 Jul, 2018 02:40 PM

  6. 4 Posted by Kevin C on 30 Jul, 2018 02:40 PM

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    Still waiting on your next answer!!!

  7. 5 Posted by Kevin C on 07 Aug, 2018 05:51 PM

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    Can someone from InfiniteKind please take a look at the private thread listed above and help me with this?

  8. 6 Posted by Kevin C on 10 Aug, 2018 12:05 PM

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    Why are you totally ignoring this?

  9. 7 Posted by Kevin C on 10 Aug, 2018 12:26 PM

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    Thank yo for getting back to me in the other thread.

  10. Kevin C closed this discussion on 10 Aug, 2018 12:26 PM.

  11. Kevin C re-opened this discussion on 27 Oct, 2018 12:18 PM

  12. 8 Posted by Kevin C on 27 Oct, 2018 12:18 PM

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    I haven't gotten a response from InfiniteKind in my private thread for quite sometime so I guess they've given up on helping me. I had to cancel my direct access to downloading into MoneyDance from my bank so I don't keep getting charged the access fee. I am able to download .qfx files and manually import them into MoneyDance, but the direct online access doesn't work.

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