Bank Balance Incorrect

Elton Hammond's Avatar

Elton Hammond

13 Jun, 2018 10:28 PM

I did a custom deposit report today and now my bank balance is way low after having been perfect for 2 years. It shows correctly in the left side summary of accounts with the small numbers for the bank account. But the Balance column is low by several thousand dollars.

Any suggestions what is wrong?

  1. 1 Posted by Elton Hammond on 13 Jun, 2018 11:35 PM

    Elton Hammond's Avatar

    I found the fix by clicking on the unmarked icon in the top right corner. There is no tooltip or help for this button, so it is very unclear what it is for. I thought that ALL icons in Windows are supposed to have automatic tooltips and labels and/or help for users to understand what they do. This needs to be corrected as I wasted a LOT of time today on this wrong balance problem. There is no need for that much confusion and worry about data being lost or calculated wrong.

  2. Support Staff 2 Posted by Ian O on 14 Jun, 2018 10:46 AM

    Ian O's Avatar

    Hi Elton,

    Glad to hear you were able to get to the bottom of the issue you encountered. Sorry to hear of the time you lost looking for this feature in Moneydance. I agree, tooltips would be a useful function to add in Moneydance. I will raise this with our lead developer.

    I'll close this discussion for now, but don't hesitate to get back in touch if you have further questions or need any assistance.

    Ian O
    Infinite Kind Support

  3. Ian O closed this discussion on 14 Jun, 2018 10:46 AM.

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