It could help support or others to help you if you posted the version and build of Moneydance you are running, see under HELP – ABOUT MONEYDANCE. e.g. 2017.8(1682).
Also you computers operating system.
Give more details about the account. Is it problem when using Direct Connect or is it importing a file. What is your Bank?
Ethan on 08 Jun, 2018 08:27 PM
In addition to the above questions, can you clarify if this is your first time trying to set up direct connections, or have you previously successfully connected with this account in Moneydance, and this is a new issue that just started?