Online Error trying to download account

Stephanie's Avatar

Stephanie

08 Jun, 2018 04:31 PM

I received an error while trying to download an account.
From the message I sent earlier:
could be network error description:
java.io.IOException:HTTP Error 400 Bad Request

I tried the suggested fix 3 times, and am still getting an error when I set up a new connection

  1. 1 Posted by Stephanie on 08 Jun, 2018 04:32 PM

    Stephanie's Avatar

    I am still receiving the same online communication error

  2. 2 Posted by derekkent23 on 08 Jun, 2018 06:58 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    It could help support or others to help you if you posted the version and build of Moneydance you are running, see under HELP – ABOUT MONEYDANCE. e.g. 2017.8(1682).
    Also you computers operating system.
    Give more details about the account. Is it problem when using Direct Connect or is it importing a file. What is your Bank?

  3. Support Staff 3 Posted by Ethan on 08 Jun, 2018 08:27 PM

    Ethan's Avatar

    In addition to the above questions, can you clarify if this is your first time trying to set up direct connections, or have you previously successfully connected with this account in Moneydance, and this is a new issue that just started?

    Ethan
    Moneydance Support

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