Online error trying to download account

Stephanie's Avatar

Stephanie

08 Jun, 2018 04:11 PM

I received an online error when attempting to download my information.
Error communicating with TD Bank.
"A communication or parsing error occurred. This could be a result of a network error description:
java.io.IOException: HTTP Error: 400 Bad Request

Please advise

  1. 1 Posted by TonyRI on 08 Jun, 2018 07:35 PM

    TonyRI's Avatar

    Hi Stephanie,

    I had recently read of TD Bank performing a Security Upgrade, which required them to temporarily suspend direct connect. Here is the discussion:

    http://help.infinitekind.com/discussions/problems/45373-cannot-conn...

    Regards,

    Tony (Not from Moneydance Support)

  2. 2 Posted by Stephanie Perki... on 09 Jun, 2018 12:38 AM

    Stephanie Perkins's Avatar

    Thanks Tony. I'll check it out.

  3. 3 Posted by TonyRI on 09 Jun, 2018 12:40 AM

    TonyRI's Avatar

    You're welcome. Take care

  4. 4 Posted by Pete on 21 Jun, 2018 12:53 PM

    Pete's Avatar

    I spoke with TD Bank this morning. Their tech support told me they're only supporting Quicken and that this issue will need to be addressed by the MoneyDance developers. Terrible answer but hoping this can get resolved!

  5. 5 Posted by TonyRI on 21 Jun, 2018 09:04 PM

    TonyRI's Avatar
  6. 6 Posted by STEPHANI on 21 Jun, 2018 09:42 PM

    STEPHANI's Avatar

    I haven’t gotten back to this yet, but very much appreciate the update.

    Sent from XFINITY Connect App

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