Cannot connect to download transactions

Robert Hurvitz's Avatar

Robert Hurvitz

05 Jun, 2018 10:43 PM

Hi,

I am no longer able to download my transactions from TD Bank. The connection from the list says "TD Bank Online Banking - New", which is what I previously selected. I can't seem to disable and then try re-enabling the account. I am presented with a login dialog, and when I submit my credentials, I get the following error:

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:400 Bad

Can you please tell me what the next steps are? I can't seem to delete the account and start over, and I can't get past the error.

Very frustrating. This worked for the past 2 years.I am running version 2015.7 (1358)

Thank you for your prompt attention.
Regards,
Bob Hurvitz

Showing page 3 out of 3. View the first page

  1. 61 Posted by lordpixel on 19 Aug, 2018 02:17 AM

    lordpixel's Avatar

    Thanks J. It’s a shame TD Bank choose to deflect using the old standby. If in doubt blame unspecified “security concerns”.

    What do we know for facts?

    TD rolled out a new website. They implemented two factor authentication (for which they should be applauded). They missed the original launch date they advertised for the upgrade by months, very publicly. So we can assume it didn’t go smoothly.

    Somewhere in there someone failed to account for financial software. They had to shut off all access for a while. It must have been something pretty embarrassing they messed up for them to make a second public mistake like that.

    When they reopened the gates they only spent the time and money to fix it with with biggest vendor, Quicken. They clearly don’t have a good plan in place (yet?) to certify with other vendors.

    I have no special insight. The above is simply recounting the history of what has happened very publicly.

    In conclusion: Never attribute to malice that which is adequately explained by stupidity (or incompetence in this case).

    Infinite Kind may be the victims here. I still believe IK should be doing a better job communicating with their customers. Clearly they don’t think it’s important to do so, however.

  2. 62 Posted by dwg on 19 Aug, 2018 03:42 AM

    dwg's Avatar

    I'm a fellow user.

    This is supposition on my part but I wonder If even though it is Direct Connect if TD bank are passing the Quicken private tags to the Quicken server and if they do not get a positive response back then denying access - this would really limit access to Quicken products only and in my opinion would be nothing to do with security.

  3. 63 Posted by Tom on 19 Aug, 2018 11:11 AM

    Tom's Avatar

    I've been a MD user for several years. My main concern is that it appears
    from the outside that they are abandoning the product. They used to be
    really good at answering support questions. Now, I am looking at the
    forum, and they are no longer answering questions. That is a very bad
    sign. If they are losing money (not enough sales to support cost of
    developers), then that is the end. I don't know if that is the case, but
    the fact remains that MD support has gone silent. I am going to start
    investigating other products that might meet my needs.

  4. 64 Posted by dwg on 19 Aug, 2018 11:22 AM

    dwg's Avatar

    I'm a fellow user.

    I've said this in other posts but if you are not satisfied with the support you are receiving I can only suggest you do what people should initially do whenever they are dissatisfied and that is complain to the management.

    In the case of Moneydance that means Sean Reilly and his email is

    sreilly (at) infinitekind (dot) com

    I have no idea if management are aware of the poor support being given - admittedly they should have someone monitoring support forums, but hopefully letters of complaint would persuade them to investigate the situation.

  5. 65 Posted by Ian O on 19 Aug, 2018 11:30 AM

    Ian O's Avatar

    Hi All,

    Please accept my apologies for the long, long wait you have all endured in getting an update on this issue. I can completely understand the frustration caused by an issue that is this long standing. We are still working on a solution for the TD Bank connection problem but unfortunately we still haven't gotten to the bottom of the problem. As this issue has been ongoing for such a long time we have decided to remove the listing for TD Bank from Moneydance. This is not us admitting defeat by any stretch but to stop newcomers to Moneydance believing a connection can be set up currently.

    We will continue to troubleshoot this issue and we hope to re-instate the TD Bank connection in the near future. Please accept my sincere apologies for the inconvenience caused by this issue. I'll ensure you are all updated as soon as we have further information.

    Ian O
    Infinite Kind Support

  6. 66 Posted by Robert and Jean... on 21 Aug, 2018 04:45 PM

    Robert and Jean Ulmer's Avatar

    Bob & Jeannie Ulmer
    [email blocked]

  7. 67 Posted by rlajun on 21 Aug, 2018 06:36 PM

    rlajun's Avatar

    Infinite Kind.... Why not be gracious and do the right thing...offer a refund!!  Product was purchased based on information presented by seller....that TD was compatible with this program...customers should not be penalized for this situation....
    Sent from my LG G4, an AT&T 4G LTE smartphone
    ------ Original message------From: Robert and Jean Ulmer Date: Tue, Aug 21, 2018 12:45 PMTo: [email blocked];Cc: Subject:Re: Cannot connect to download transactions [Problems #45373]

  8. System closed this discussion on 20 Nov, 2018 06:40 PM.

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