Currency Types Keep RE-Downloading after deletion

R. Mark Biech's Avatar

R. Mark Biech

05 Jun, 2018 07:20 AM

Hello,

I use 6 currency types. USD, CAD, EUR, RON, HUF, GBP

I delete the ones that I am not using so that the download of currencies is shorter and more accurate as it "times out" or "errors" frequently when there are all the currencies there.

After closing and opening the software a few times, not the first or second time, but about the third time. ALL the currencies are back and I have to delete them again.

Is this a known issue?

Mark

  1. 1 Posted by derekkent23 on 05 Jun, 2018 07:44 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Not one I have heard of.

    The only thing I can think of if you are syncing and the deleted data is being synced back.

    If you are syncing you could try doing a sync reset, deleting unwonted currencies and start a new sync. If you need details on how to do this just post.

    Hope this helps

  2. 2 Posted by R. Mark Biech on 05 Jun, 2018 08:30 AM

    R. Mark Biech's Avatar

    Sync is off

  3. 3 Posted by R. Mark Biech on 09 Jun, 2018 06:33 AM

    R. Mark Biech's Avatar

    Am I reaching the IT department with this thread?

  4. 4 Posted by sth on 10 Jun, 2018 10:21 PM

    sth's Avatar

    No, this is not "IT", this is a user board but sometimes IK folks chime in with help.
    Standard questions that would help:
    What OS are you using
    What version of MD including the build number such as:
    Moneydance 2017.8 (1680)
    OS: Mac OS X 10.11.6 x86_64
    Java: 1.8.0_162 (Oracle Corporation)

    In addition delete the currencies and then when they come back, for that session you first see them, open Help->Console Window and see if there is something in that list of data that would show where the extra currencies are coming from.

    The list of currencies is NOT downloaded and folks that lose their list have had to rebuild it for each currency.

  5. 5 Posted by R. Mark Biech on 12 Jun, 2018 08:07 AM

    R. Mark Biech's Avatar

    FOUND IT! ....... The sync note lead me down the right path. Even though
    sync was OFF, it was grabbing the sync currencies from ANOTHER directory of
    an old file.

    I had to create a new sync shared folder, let the sync run, the shut off
    sync again and delete the shared folder and move the old file.

    It's corrected itself

    Mark

  6. R. Mark Biech closed this discussion on 16 Jun, 2018 06:57 AM.

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