Link with Key bank no longer working - requires update from Quicken 2015

brian.flay's Avatar

brian.flay

17 May, 2018 05:18 PM

Hi,
As my subject line shows, Quicken users of 2015 or earlier versions are now required to upgrade for it to continue working with Key Bank. Given that Moneydance has stopped working with Key Bank, I am assuming that MD is equivalent to Quicken 2015. Please, please provide an upgrade so that I can continue using MD with Key Bank.
Sincerely, Brian Flay

  1. 1 Posted by Clark Waffle on 22 Jun, 2018 12:14 AM

    Clark Waffle's Avatar

    I'm having the same problem. Has there been any solution to this problem?

  2. Support Staff 2 Posted by Ian O on 22 Jun, 2018 08:42 AM

    Ian O's Avatar

    Hi Brian and Clark,

    Sorry to hear of the difficulty you have encountered when connecting with your bank in Moneydance. We made a change to the Key Bank connection information that should have corrected the problem you're seeing. Perhaps your copy of Moneydance is holding on to the older connection info.

    Can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select the Online->Setup Online Banking button/menu

    3. Click the "Disable" button.  If you don't see a disable button, just close the setup window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select the Online->Setup Online Banking button/menu (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    Ian O
    Infinite Kind Support

  3. 3 Posted by brian.flay on 22 Jun, 2018 05:37 PM

    brian.flay's Avatar

    Hi Ian,

    Thanks very much for your attention to this problem. It still does not work for me. Here is the message I receive:

    A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
    Error Description: java.io.IOException: HTTP Error:500 Internal Server Error

    I hope you can help further.

    Cheers, Brian

    From: Ian O <[email blocked]>
    Reply-To: "[email blocked]" <[email blocked]>

  4. 4 Posted by Clark Waffle on 02 Jul, 2018 10:56 PM

    Clark Waffle's Avatar

    It still does not work. Any other suggestions.

  5. 5 Posted by brian.flay on 11 Jul, 2018 08:38 PM

    brian.flay's Avatar

    Ian,
    It is still not working. Do you have any other suggestions?
    Cheers, Brian

    From: Clark Waffle <[email blocked]>
    Reply-To: "[email blocked]" <[email blocked]>

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