For support or others to be able to help you can you provide some more information.
What version and build of Moneydance are you running. See under HELP – ABOUT MONEYDANCE. for example, I am running 2017.7(1668).
What OS is your computers running? If Mac did you purchase direct or through Apply.
What syncing method are you using Dropbox folder or Dropbox Connection.
Have you tried restoring from your Moneydance backups. If you have not set another location they can be found under HELP – SHOW ARCHIVE FOLDER.
Depending on your answers and assuming your backups did not help it may be possible to restore your data from the “.moneydancesync” folder in Dropbox.
I have never tried this so can’t confirm that will work although I have posted this procedure for others and it has worked for them. TRY IT AT YOUR OWN RISK. But it sounds like you have little to lose.
Recover data from the “.moneydancesync” folder in Dropbox Moneydance 2017.
In Dropbox make a copy of the folder “.moneydancesync” with a different name and store in a safe place.
In Moneydance click FILE – NEW – OPEN SYNCED FILE. Use the dropdown to set the same sync method as you were using. Enter the same passphrase as before and start syncing. If your data set is synced back into your computer you may need to tidy things up. Particularly the things listed in the side bar. Use the “+” at the bottom. You will probably find under FILE – SYNCING that you can’t set a syncing method so you need to convert your data set as below.
Create a backup using the FILE - EXPORT BACKUP.
To use the file md2017_convert_secondary_to_master.py, created by support, first download it to your computer and then follow these steps:
1. In Moneydance, select Window --> Python Scripting.
2. In the window that opens, select 'Open Script' then navigate to the .py file wherever you saved it on your system.
3. Select 'Run' to execute the file.
4. Wait a few moments until you see a message on screen, confirming the script has run successfully.
You should now have recovered your data set and be good to go.
I would recommend using Dropbox Folder rather than Dropbox Connection it more flexible.
The following is an explanation given by Sean the software developer regarding these two syncing methods, Dropbox Folder and Dropbox Connection.
“With "Dropbox Connection" Moneydance uses the Dropbox API to talk to the Dropbox service directly. So, you don't need to have Dropbox client actually installed on your computer, but you do need to be online when Moneydance is running in order for changes to be synced. With "Drobox Folder" Moneydance will just read and write files to your Dropbox folder on your computer, which means that you need to have Dropbox client installed and running, but you don't need to be online in order for Moneydance to read and write the changes.”
Problem is one computer is syncing to one drop box account and the other is syncing to a different account. I would like them to be to the same account. I cannot see a way to redirect. I have removed Moneydance and reloaded to no avail. How can I wipe one computer of money dance and start over to allow it to be synced with the same dropbox account?
I have two dropbox accounts. One old that moneydance is using. the log on email and password are different in moneydance than what is on my computer.
the moneydance registers are the same but different versions on each computer.
If both of your two computers have two different Dropbox accounts installed I am not sure how Moneydance decides which one to use. I would presume it looks to use the Dropbox client folder in the default location for the computers operating system. E.g., on Windows C:/Users/user_name/Dropbox
Is the Dropbox client folder for the account you want to use in the default location?
Need clarification of what you mean by “the moneydance registers are the same but different versions on each computer.” If you are taking about the Moneydance version then you should update both computers to the latest preview build from https://infinitekind.com/preview as this fix some syncing issues.