Remove extension please!

s©tt's Avatar

s©tt

12 Mar, 2018 09:51 AM

Hi,

If Moneydance is running at the time my router is rebooted, the Handybank extension in Moneydance starts writing errors EXTREMELY RAPIDLY about not being able to access DNS, and the errlog.txt file grows to fill the entire disk space. The only way to stop it is to reboot, but as Moneydance exits and since there is no disk space, all the files it saves (including config) get overwritten with 0-byte files, corrupting the Moneydance installation.

The developer of Handybank and the extension says he stopped development/support of both quite a while ago.

InfiniteKind: Would you please remove the extension from your servers so it is no longer offered to users? Besides the fact that it is no longer necessary, it can cause very serious issues for unsuspecting Moneydance users who install all extensions.

Thanks!

  1. Support Staff 1 Posted by Henry on 12 Mar, 2018 06:37 PM

    Henry's Avatar

    Hi S©tt,

    Would it be possible for you to share which OS you are running Moneydance on as well as which version of Moneydance you are using, so that we can test it in a similar environment?

    I have also reported the issue to the developers.

    Henry
    Infinite Kind Support

  2. 2 Posted by s©tt on 12 Mar, 2018 07:52 PM

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    Hi,

    Windows 10, and any recent version of Moneydance.

    Regards,
    Scott.

  3. Support Staff 3 Posted by Henry on 13 Mar, 2018 10:52 PM

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    Thank you Scott! As I understand the app has been taken off the Play Store.
    I am at the moment waiting for a response regarding the Extensions menu, for customers who might still install the extension.

    Henry
    Infinite Kind Support

  4. Support Staff 4 Posted by Henry on 14 Mar, 2018 08:33 PM

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    The Handybank extension has been removed.
    Thank you again for reporting the issue and for the description that allowed us to test it.

    Henry
    Infinite Kind Support

  5. 5 Posted by s©tt on 14 Mar, 2018 08:41 PM

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    Excellent, thank you!

  6. Support Staff 6 Posted by Henry on 14 Mar, 2018 08:42 PM

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    I'll close this discussion for now, but don't hesitate to get back in touch if you have further questions or need any assistance.

    Henry
    Infinite Kind Support

  7. Henry closed this discussion on 14 Mar, 2018 08:42 PM.

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