Download Issue

Jean Ellis's Avatar

Jean Ellis

13 Jan, 2018 03:59 PM

I just upgraded to version 2017.6 from the earlier 2017 version the other day. Last night i down loaded my checking transactions from my Credit Union as I always do (30 days) and all my previously cleared withdrawals are now showing up as deposits that need to be cleared. So I went and restored the program from my backup when it was working the day before. So today, I thought I would try a download again, only this time instead of 30 days, just one day. What happened us again all withdrawals are in the deposit area. What setting might be messed up?

  1. Support Staff 1 Posted by Ethan on 13 Jan, 2018 04:28 PM

    Ethan's Avatar

    Hello,

    Can you clarify if you are using direct connections to download your transactions (the options from the Online menu in the Moneydance menu bar), or if you are downloading and manually importing a file from your credit union? If it is the latter, which file type are you using?

    Ethan
    Moneydance Support

  2. 2 Posted by kentwoodjean on 13 Jan, 2018 04:38 PM

    kentwoodjean's Avatar

    I have to manually download as there is no direct connections. I am downloading as Quicken with a .qfx extension. I should mention that even though I requested a 1 day download today it pulled 30 days over to the deposit side.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac