MoneyDance crashes when selecting Import from File Menu

Alex Middleton's Avatar

Alex Middleton

13 Jan, 2018 02:09 PM

Hi

Seem to be having a problem with MoneyDance when selecting to import from the File menu. The application crashes and closes when clicking import in order to import data from a downloaded file from my bank. This happens around every second time I select this, but works intermittently as well. Each time I can open MoneyDance and select the option again but then the next time it will crash again.

I am running MoneyDance on a MacBook with OS 10.13.2 (High Sierra). I upgraded to High Sierra this week, so it's possible that there us some kind of conflict there. Any suggestions would be great.

Thanks

Alex

  1. 1 Posted by derekkent23 on 13 Jan, 2018 03:34 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Apple introduced some bugs when it released High Sierra. Moneydance has introduce workarounds in its latest release to get over these problems. Try updating from https://infinitekind.com/download-moneydance-personal-finance-software

    Hope this helps.

  2. 2 Posted by Alex Middleton on 13 Jan, 2018 05:16 PM

    Alex Middleton's Avatar

    Hi Derek

    OK, I will try the update and see if that fixes it. Thanks for the info.

    Alex

  3. System closed this discussion on 14 Apr, 2018 05:20 PM.

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