2017 Version of Moneydance will not open

Michael Quinn's Avatar

Michael Quinn

13 Jan, 2018 02:17 AM

I have just upgraded from the 2014 version of Moneydance to 2017 version on a an iMac running High Sierra 10.13.2. After downloading the file and registering the new version, I just get a blank screen with the Moneydance options along the top. I have attached the errlog.txt file. Pls advise on how to rectify as I now cannot access my files from the older version.

  1. 1 Posted by -Kevin N. on 13 Jan, 2018 03:06 AM

    -Kevin N.'s Avatar

    Hi Michael,

    I'm not a Mac user but from what I've read on these forums, look for a series of round lights at the bottom of the screen. I think the green one has something to do with restoring the window.

    Maybe check the Mac High Sierra user guide.

    -Kevin N. (not a member of MD support)

  2. 2 Posted by Michael Quinn on 13 Jan, 2018 03:25 AM

    Michael Quinn's Avatar

    Thanks Kevin,

    That did the trick. Appreciate your help.

    Michael

  3. 3 Posted by -Kevin N. on 13 Jan, 2018 04:10 AM

    -Kevin N.'s Avatar

    Hi Michael,

    You're welcome. I'm glad to hear that you were able to get it sorted.

    -Kevin N.

  4. System closed this discussion on 14 Apr, 2018 04:20 AM.

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