Lila Burmeister's Avatar

Lila Burmeister

10 Jan, 2018 05:18 PM

I downloaded the update but having some problems with it. Is there a person there? Is there a phone number to call?

  1. 1 Posted by dwg on 10 Jan, 2018 08:27 PM

    dwg's Avatar

    Moneydance only provide support via these forums. With a product sold worldwide by a relatively small company I do not think it is feasible for them to provide Phone support on that scale.

    These are forum system not instant chat so responses are more email like in terms of timing.

    You will need to outline you problem in some detail here.

  2. Support Staff 2 Posted by Tom Freeman on 10 Jan, 2018 09:17 PM

    Tom Freeman's Avatar

    I am on for the next few hours. If you can respond with your specif issue I can attempt to resolve it.

    Tom Freeman
    Infinite Kind Support

  3. 3 Posted by Rolland on 10 Jan, 2018 09:22 PM

    Rolland's Avatar

    Have you a FRENCH USER GUIDE available for money dance 2017

  4. 4 Posted by Lila Burmeister on 10 Jan, 2018 09:31 PM

    Lila Burmeister's Avatar

    Well, that was my second request for help. After much trying I resolved
    the issue myself. Thanks for your offer. And suggest Inkind add that it
    may take several hours for s response. The list of people on the help page
    appears as though there are 7 or 8 people waiting to respond.

  5. Support Staff 5 Posted by Tom Freeman on 10 Jan, 2018 10:22 PM

    Tom Freeman's Avatar

    I apologize for the delayed response.

    Sad to say we do not currently have a French language user guide.

    Tom Freeman
    Infinite Kind Support

  6. 6 Posted by Lila Burmeister on 11 Jan, 2018 03:28 AM

    Lila Burmeister's Avatar

    I’m not the one you asked for something in French, must be another user.

  7. Ethan closed this discussion on 11 Jan, 2018 02:09 PM.

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