Download to Amex is not possible?

Deborah Luzt's Avatar

Deborah Luzt

07 Dec, 2017 11:43 PM

Please advise.


  1. Support Staff 1 Posted by Ian O on 08 Dec, 2017 11:24 AM

    Ian O's Avatar

    Hi Deborah,

    You should be able to connect with your Amex account. Have you tried using the connection listed in Moneydance as 'American Express'? If this isn't working for you, can you let me know what version of Moneydance you are using? You can check this within Moneydance by navigating to Moneydance --> About Moneydance.

    Ian O
    Infinite Kind Support

  2. 2 Posted by Deborah Lutz on 08 Dec, 2017 01:22 PM

    Deborah Lutz's Avatar

    Hi Ian,

    I have. Evidently I need a pin. I’ll call again and hope to get someone
    this time who knows what that is.

    Any more information on a pin would be helpful!

    Many thanks,


  3. 3 Posted by sth on 08 Dec, 2017 05:33 PM

    sth's Avatar

    Deborah, can you log into their on-line account management? It is the same username and password that they use for the on-line credit card access.

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