Keyboard overlaps the number pad for new transactions

Miranda 's Avatar


13 Oct, 2017 07:45 AM

I have an iPhone 7 Plus. I updated to the latest iPhone version yesterday and when I enter a new transaction the keyboard is automatically displayed on top of the app’s number pad, which means I can’t use it to enter the digits 7, 8, 9 or 0. Obviously I can use the keyboard to enter the digits but I can see on my husband’s iPhone 7 (not the Plus version) it doesn’t bring up the keyboard at this point. Is there a setting I have on my phone that is wrong or is it the app?

  1. 1 Posted by derekkent23 on 13 Oct, 2017 09:13 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Others have reported this issue.
    It should have been fixed with version 2.18, check the version you are running.
    Some have found if necessary to uninstall the APP then reinstall it to fix the problem.

    Hope this helps

  2. 2 Posted by Miranda Pothiaw... on 14 Oct, 2017 06:06 AM

    Miranda Pothiawala's Avatar

    Brilliant, yes, I have just updated to the latest version and can confirm that the problem is solved. Thanks very much!


    On 13 Oct 2017, at 10:13, derekkent23 <[email blocked]<mailto:[email blocked]>> wrote:

  3. Henry closed this discussion on 14 Oct, 2017 12:59 PM.

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