Can't open my encrypted file

DS's Avatar


12 Aug, 2017 12:25 PM

I keep getting error that my password is incorrect but I have been using the same password for several months. I have typed it over and over several times but the software is just not recognizing it.

  1. 1 Posted by dwg on 12 Aug, 2017 10:47 PM

    dwg's Avatar

    You haven't got caps lock on or something like that have you?

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

19 Oct, 2017 04:21 PM
19 Oct, 2017 04:19 PM
19 Oct, 2017 03:43 PM
19 Oct, 2017 03:26 PM
19 Oct, 2017 02:53 PM