Henry on 13 Aug, 2017 07:47 AM
Can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:
Select your bank account in Moneydance
Select the Online->Setup Online Banking button/menu
Click the "Disable" button. If you don't see a disable button, just close the setup window.
Repeat the previous steps for any additional accounts at the same institution.
Select the Online->Setup Online Banking button/menu (again)
Click the "New Connection" button and select your bank and hit OK
Continue with the setup process, entering your username/password
Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.
Please let me know if you continue to have connection problems after recreating your connection.