Henry on 13 Jul, 2017 12:00 AM
Hi Jerry and Dwayne,
I apologise for the issue you are both facing.
Can you please check if you have the latest version of the App installed as an update was released recently.
Next can you try upgrading to the latest preview release of Moneydance from here:
Once that is done you'll need to perform an additional reset.
This will involve disabling the current sync settings, deleting all trace of the sync from Dropbox, then setting up again from scratch -
First disable Dropbox syncing in Moneydance via File --> Syncing, then close Moneydance.
Using the Dropbox app or website interface, delete the .moneydancesync folder in your Dropbox folder.
Then re-open Moneydance and re-enable Dropbox syncing via File --> Syncing.
Sign out of Dropbox syncing on the Moneydance app on your mobile device and reconnect.
If you have any un-synced transactions on your mobile devices then this process will delete any transactions not stored in the main data set. You'll want to manually enter any transactions like this before following the steps.
I reported the same problem on 8 July in a post entitled 'Syncing problems with build 1623'. I made it private as I attached several screenshots of my accounts to demonstrate the problem. In addition to the problem with transfers having the same sign in both transferring and receiving accounts there is something very wrong with account running balances.
Before posting I made sure I had the latest version of the app and the latest build of Moneydance, and went through the process of clearing all sync settings and the Dropbox files, but the problem remained.
I've had no response at all to my post, which is disappointing.
Ian O on 13 Jul, 2017 11:28 AM
Sorry to hear of the issues you have all encountered while syncing with the mobile app. I have been in contact with the lead developer regarding this and he has confirmed the following issues in the current version of the Android app.
1) Updates made on any iOS devices don't show up on an Android until the desktop app syncs.
2) Transfers between accounts seem to have the wrong sign in the "other side" account.
Our lead developer is currently working to get these issues resolved, I’ll notify you as soon as I have an update.
@Dwayne, I believe you are using the iOS version of the mobile app and have another open discussion where these issues are being addressed.
on 13 Jul, 2017 12:59 PM
Ian I am actually using the Andoid version.
My PC based version, which is on a Mac, is working perfect. Checked it last night.
So for now it is the mobile app that is giving me issues. Hopefully you guys can get it corrected quickly as I really enjoy using your software.
DItto. Version 2017.4 (1623) works fine on my Windows 10 PC. However, the Android mobile app Version 1.11 entries will add a debit to credit card transfers from checking on both devices (whereas the same entries made from my desktop will maintain the proper balance on mobile app and have the wrong sign in the "other side" account).
Additionally, there are extraneous descriptions and amounts on multiple transactions (all the same).
I've reset the sync connection and uninstalled and reinstalled the mobile app, but the problem continues. I had reported this through the feedback section of the mobile app as well.
While we wait for a fixed version of the Android app I've located version 1.10, which works fine. You need to uninstall version 1.11 before installing 1.10, then re-enter details for syncing. Copy of the 1.10 apk file attached.
Ian O on 19 Jul, 2017 01:27 PM
Sorry to hear about the problems you've encountered with the iOS Moneydance app. Our lead developer has found the cause of the issue, and made a change to prevent the crash. As soon as the newer version has been reviewed by the App Store, this will be available for you to update the mobile app. Please accept my apologies for the inconvenience this has caused.