software is gone
chris knox
via web
My software in the dock of my computer is showing a ? mark ??
What has happened and how do it fix it?
the software will not open.
via web
My software in the dock of my computer is showing a ? mark ??
What has happened and how do it fix it?
the software will not open.
2 Posted by james f on 01 Feb, 2012 10:46 PM
Did you make sure to transfer the Moneydance.app to your Applications folder?
Have you checked to make sure that the Moneydance.app is in your Applications folder still?
You unzipped the Moneydance.zip file. Doing that produced the Moneydance.app application. You then transferred the Moneydance.app into your Applications folder. You did do all of the above sequences, correct?
3 Posted by chris knox on 01 Feb, 2012 11:18 PM
Can i redo the down load I have been using the product for several months. I don't know what i did with hey pro day key and such.
4 Posted by Chris Knox on 01 Feb, 2012 11:30 PM
How can i reinstall the software, it is not in my application folder anymore?? I have been using the software for several months.
Chris Knox
Auto Co. of Dallas, LLC
9809 C F Hawn Frwy
Dallas, TX 75217
972-557-2444
972-557-7949(fax)
5 Posted by -Kevin N. on 02 Feb, 2012 12:06 AM
Hi Chris,
You can re-download the program installation file from here. Just choose the right one for your particular Operating System.
http://moneydance.com/other
To retreive your License Key, pluck your email address into the 'Lost Key' field on the right-hand side of the following webpage:
http://moneydance.com/purchase
Your existing data file will end with a .md extension. For example mymoney.md.
Perform a 'Search' of your machine for *.md (That's asterisk dot MD) The * is a wildcard and will help to find any files named with a .md extension.
HTH -Kevin N.
6 Posted by james f on 02 Feb, 2012 07:03 AM
There ought to be no need to re-downlaod moneydance.zip.
Just run a search for Moneydance using Spotlight.
It will show you where your Moneydance.app is located.
It will also show you where your Moneydance.zip file is located.
7 Posted by Chris Knox on 02 Feb, 2012 01:12 PM
Sent from my iPhone
On Feb 2, 2012, at 1:03 AM, "james f"<***@tenderapp.com> wrote:
> #ignore
Support Staff 8 Posted by Angie Rauscher on 02 Feb, 2012 06:43 PM
Chris,
James and Kevin are both correct. Please let me know if you have any other questions,
Angie Rauscher
Moneydance Support