Opening Moneydance after first 100 items

Sidney Canham's Avatar

Sidney Canham

20 Apr, 2017 05:36 PM

I have used up my first 100 items and have gone through the process of reopening my account after paying the amount of £48.96 through my credit card with Lloyds Bank.it then appeared to re-open my Bank accounts but when I tried to re-enter the item I was in the middle of putting it keeps on coming up with the box that I need to purcahse a licence to continue. Please can you help me?

  1. 1 Posted by Sidney Canham on 20 Apr, 2017 05:41 PM

    Sidney Canham's Avatar

    You replied that I should use my Key. However I was told in the preamble that my Key would be sent to me.

  2. 2 Posted by Sidney Canham on 20 Apr, 2017 05:45 PM

    Sidney Canham's Avatar

    I have not received a key yet. I am an elderly person aged 81 and I need your help

  3. 3 Posted by derekkent23 on 21 Apr, 2017 07:20 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    You should have received an email from BMT Micro orders. Check your scam/junk email folder as well as your inbox.
    You could also enter your email address you used to order your key in the “Lost key ?” box at the bottom left at https://infinitekind.com/purchase

    Hope this helps

  4. Support Staff 4 Posted by Henry on 21 Apr, 2017 12:27 PM

    Henry's Avatar

    Dear Mr. Canham,

    As user derekkent23 stated the E-mail with the licence key is from BTM micro orders.
    I have resent it a moment ago just in case, if you cannot find it in the inbox then it might be as user derekkent23 stated in the spam/junk folder.

    Please let me know if you have received the licence.

    Henry
    Infinite Kind Support

  5. 5 Posted by sid.canham on 22 Apr, 2017 11:31 AM

    sid.canham's Avatar

    Dear Henry,
    thank you for your e-mail dated 21/04/17 regarding my licence No. I am
    pleased to advise you that I have now received the licence and have been
    able to open my MoneyDance. Thank you for your help in this matter.
    Sidney Canham

  6. Support Staff 6 Posted by Henry on 24 Apr, 2017 09:30 AM

    Henry's Avatar

    Hi Sidney,
    I'm glad to read that everything is working! I'll close this discussion for now, but don't hesitate to get back in touch if you have further questions or need any assistance.

    Henry
    Infinite Kind Support

  7. Henry closed this discussion on 24 Apr, 2017 09:30 AM.

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