Problems Printing Checks with latest OSX

yardy's Avatar

yardy

31 Mar, 2017 09:35 PM

I have recently update OSX to verion 10.12.4 and now I can't print checks or even do a "test print" or 'calibrate printer'. I have tried disabling the OSX 'share printer' option and then re enabling it. All was well with OSX 10.12. I am running the latest Moneydance 2017.2 (build 1597).

The only way out of this printer hang is to do a force quit.

I have just updated my Mac to 10.12.5 and this printing issue has not changed - still have to wait 5 minutes for checks to print.

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  1. 31 Posted by Bill on 10 Apr, 2017 10:09 PM

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    I have also experienced all the frustration discussed above. I was sooooo frustrated with Quicken Lite for Mac i switched to MD four years ago. It's been great. This is the first serious text support problem IK seems to be fumbling. I NEED to print checks!

  2. 32 Posted by Ian O on 11 Apr, 2017 11:06 AM

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    Hi All

    As some may have seen, we have released a new preview build of Moneydance 2017. Unfortunately this update has not resolved the long delay experienced when attempting to print using OSX 10.12.4. I’d like to assure you all that we are pushing for a fix as quickly as we can. Please accept my apologies again for the inconvenience this issue has caused. I will ensure you are all notified the moment we have a resolution.

    Ian O
    Infinite Kind Support

  3. 33 Posted by Robert Hovey on 11 Apr, 2017 03:30 PM

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    Our Homeowners Association books are on the
    Problem Mini and ten years of personal
    Accounts are on the older Mini. I'm afraid
    To try the back loading experiment so
    Sorry - nothing to add from here.

    We are using screen grabs to print
    the Homeowners reports
    Bob

    Sent from my iPhone
    Bob Hovey
    404-333-1598

  4. 34 Posted by tarkine on 11 Apr, 2017 05:31 PM

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    Ian,
    I have a Brother HL-3140CW printer. Latest drivers (ColorLaser 1.2.0) latest firmware (BrMain 383a). Mac OS 10.12.4, Moneydance 2017 build 1597, printer shared on network is checked. My problem matches Yardy's description when AirPrint is used. When the Brother CUPS driver is used the long delay happens and Force Quitting is not necessary.

  5. 35 Posted by Walter Haalck on 11 Apr, 2017 09:15 PM

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    This is for Ian. How many times are you being forced to apologize for this Printing S.N.A.F.U. (Situation Normal All Fkd Up). You apologized today April 11th, and you apologized on April 1st. Moneydance has known about this problem with OS 10.12.4, since January of this year. I seen the post from someone that was using the Beta Version of OS 10.12.4 dated January, 2017 and he complained about this exact same problem. It seems to me that Moneydance is hoping that OS.10.12.5 will somehow solve the problem. I have seen the way Apple does things. You have 2 chances of that happening: SLIM and NONE!!!

    Regretfully Yours,
    Walter Haalck

  6. 36 Posted by Barbara Shelesk... on 11 Apr, 2017 11:50 PM

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    Sent from my iPad. Barbara

  7. 37 Posted by pbuchta on 12 Apr, 2017 02:02 AM

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    Not able to print with OS 10.12.4 and Moneydance 2017. Thank you.

  8. 38 Posted by eliot.nierman on 13 Apr, 2017 02:34 AM

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    Let it run for 5-10 minutes especially if you see the spinning beach ball and it will probably print and unfreeze. Works for most folks although clearly needs to be fixed asap.

    You can also export reports as html and open with a browser (google chrome works well) and then print from the browser

    Eliot

  9. 39 Posted by Barbara Shelesk... on 13 Apr, 2017 01:17 PM

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    Does not work for me and I need to print checks!
    I do hope it is fixed SOON.

    Sent from my iPad. Barbara

  10. 40 Posted by rnmcdowell on 13 Apr, 2017 01:20 PM

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    Ian O,

    This continuing problem is clearly serious for a lot of us. And it seems to be taking an incredible amount of time to resolve! This is not an Apple software issue because every other third party app I use that requires a printer works as usual. Why is it taking so long to develop a fix?

    Bob

  11. 41 Posted by jhvanhorn on 13 Apr, 2017 01:35 PM

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    I have the same problem and would like to be notified when it is fixed.

  12. 42 Posted by dwg on 13 Apr, 2017 09:22 PM

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    rnmcdowell,

    Printing worked in the major version before Sierra, now Moneydance has not changed, Java has not changed but OSX has, To me this indicates that something in the Apple printing subsystem has altered, it may not affect other software because the languages the other programs are written in do it differently.

    One suspects that Apple is not over communicative on what has changed, do they even write the subsystem themselves and would know? So it means in all likelihood the Moneydance Developers have to try to work through the system to try and ascertain what has been changed and thus how to deal with it, they have not changed how printing in done in Moenydance so it is not a problem they have coded and introduced.

    I can blame the Moneydance Developers for a lot of things but not this one :)

  13. 43 Posted by Bob Hovey on 13 Apr, 2017 09:39 PM

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    There is a successful work around for reports - thanks to one of our fellow users on one of the various threads for the clue. I doubt it will help for checks, but I don’t do checks to test it.

    After selecting your MD report in the normal fashion, select “save” from the box next to the “print” box at the top of the report screen. Select the HTML option and use the “browse” function to identify where to put the report…. desktop is useful. This will take you back to the first “save” box - hit “ok”.

    Select the new report icon on your desktop and print it. (I had a curious glitch here… double clicking the icon opened a blank sheet of paper for me. If you check in “info” you will see the file is there. So choose “open with” and use text editor to open the icon / file. You may need to highlight the report icon and use the Finder “file / open with” from the very top Finder menu bar to get the text to show.)

    Depending on the report you may need to change the printer to landscape in the printer control box. If so I needed to manually resize the width of several columns. This is gruesome.

    I prefer Command+Shift / 4 for my draft work, but the work around does work.

    Bob Hovey

  14. 44 Posted by yardy on 13 Apr, 2017 09:43 PM

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    While I follow dwg’s argument, it was pointed out by another user a few days ago that this printing problem was first reported to MoneyDance in January when that user was testing the Beta version of OS X 10.12.4. Why didn’t Moneydance react to that warning - we will never know. Secondly, one would hope that MoneyDance is on the developers list with Apple so that they get Beta versions of OS X ASAP to test for incompatibilities such as this. If not why not ? There is plenty of blame to spread around. In the meantime we are all waiting to hear from MoneyDance support.

  15. 45 Posted by dwg on 13 Apr, 2017 11:44 PM

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    Developers are always reluctant to change their software to deal with issues in a beta O/S since the beta software is subject to change and indeed the O/S vendor could completely change a subsystem. Few software houses could afford to divert developers to deal with an issue that may or may not be present in the released version, about all the smaller software houses could do is to report the problem and monitor subsequent releases.

  16. 46 Posted by tarkine on 13 Apr, 2017 11:50 PM

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    @dwg:

    I was using MD 2015.7 (1358) with Yosemite and the printing problem existed back then, for me anyway. I upgraded to MD 2017 (1597) after migrating to Sierra hoping that the printing problem had been fixed. So, if you say "Moneydance has not changed” I would agree with you. The printing problem remains, that hasn’t changed. 

    As many other users have said, MD is the only app they have that has these kind of print problems. Since none of us have to ability to look at both the code of MD and macOS Sierra, we just can’t know for sure where the problem resides. 

    I reread your email several times just to make sure I didn’t miss anything, and I have to say that basing your conclusion that it is not MD who is at fault by using terms such as “indicates,” “may not effect,” “suspects,” and “in all likelihood” severely lowers the probabilities that your conclusion is correct if traditional rules of logic are followed. What is also possible is that MD will use your email as their direction finder and go down the (possibly) wrong pathway and further delay a fix.

    I don’t mean (nor do I want) to open up a new conversation where the subject is whose guess is better than somebody else’s guess. What I do want to say is that providing the factual basis, as each of us observes it, for our experience with the printing problem is what is valuable to the MD engineers. 
     
    -- 
    John Perry
    [email blocked]

    From: yardy <[email blocked]>
    Reply: [email blocked] <[email blocked]>

  17. 47 Posted by dwg on 14 Apr, 2017 12:37 AM

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    Fair enough. Btw if they could I expect the developers to pay less than nil attention to what I say if they could :)

    The interesting thing I see is that there have been a lot of problems printing on Mac over the years, even things like not been able to change preferences, options that you just do on Windows for example and the long term workaround of sharing the printer on the network.

    We all know that Moneydance is written in Java, and I know some have quite a vocal response to this, but I see the advantage for a software house in having the Java environment taking care of O/S differences in interaction. I just wonder how much Java is involved with these issues as well.

    In this case I do not think IK is totally to blame as a significant number of the posts in the many threads would indicate but I think the blame allocation committee could spread the blame between IK, Apple and possibly Oracle (as the Java developer)

  18. 48 Posted by rnmcdowell on 14 Apr, 2017 12:41 AM

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    Honestly guys, blame is not the issue here. What is the issue is a reasonable expectation that Infinite Kind resolve the problem with their software.

    Bob

    Sent from my iPad

  19. 49 Posted by pbuchta on 14 Apr, 2017 02:25 AM

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    I agree Bob.

    Pete

  20. 50 Posted by jonh on 14 Apr, 2017 03:30 PM

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    Dwg said "Printing worked in the major version before Sierra, now Moneydance has not changed, Java has not changed but OSX has, To me this indicates that something in the Apple printing subsystem has altered, it may not affect other software because the languages the other programs are written in do it differently."

    I cannot agree that this is an Apple problem.
    This same issue has been reported in linux versions that do not use the BSD system Apple uses.
    In the many years I have been using MD, it seems to me that a new release often has broken something else. There is a well known user on the forum who still uses his old version, because it works....and does all he needs. I think it is the 2011 release. I've upgraded over the years because I wanted to support the developer. The new features have not been the reason. I did not upgrade to this release because of the printing problem.

  21. 51 Posted by Ian O on 15 Apr, 2017 10:59 AM

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    Hi All,

    I’m sorry to report that we have still not resolved this issue. We released a new version of the program, build 1612, which we hoped that would resolve the problems but unfortunately this has not been the case. We are still pushing to find a resolution as quickly as we can. I can only apologise at this time but I understand that another apology is not much help to you. The moment we have a resolution I will update you with the necessary steps to get printing working again.

    Ian O
    Infinite Kind Support

  22. 52 Posted by bbinnington on 15 Apr, 2017 09:24 PM

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    I too am having the problem with OS 10.12.4. I also had a problem with RoboForm my password system.

  23. 53 Posted by eliot.nierman on 15 Apr, 2017 09:59 PM

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    It does seem to finally print after 5-10 minutes. I only see the spinning wheel if I click on the file menu while the program in hanging. Not sure if you need to do that or not to get the delayed printing.

  24. 54 Posted by bbinnington on 16 Apr, 2017 01:30 AM

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    In fact, given sufficient time, the checks do print—finally.

  25. 55 Posted by hweathers1980 on 17 Apr, 2017 12:30 AM

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    Would like to be notified when fixed

  26. 56 Posted by bbinnington on 17 Apr, 2017 12:58 AM

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    Yes please

  27. 57 Posted by freds on 17 Apr, 2017 03:25 AM

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    Would also like to be notified when fix is available. OS 10.12.3 worked fine, but 10.12.4 results in 5min print wait.

  28. 58 Posted by rnmcdowell on 20 Apr, 2017 09:57 PM

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    Ian,

    The lack of a fix to this after now is in to a third week and I am at a complete loss to understand why Infinite Kind is taking so long to address this issue? The last update was 5 days ago, and still no resolution.

    We need at least another update, Ian, but more importantly…..we need a fix!

    Bob

  29. 59 Posted by jonh on 20 Apr, 2017 11:52 PM

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    mmcdowell said: "The lack of a fix to this after now is in to a third week"

    It may be the third week of this thread, but it's well over 3 MONTHS on the printing problem.

    That said, I'm sure they are pulling their hair out trying to fix this and asking them to tell you that they are working hard on a fix is just taking time away from finding a fix.

  30. 60 Posted by rnmcdowell on 21 Apr, 2017 01:03 AM

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    If I actually had a sense they were pulling their hair out I would agree. Since every other app I have requiring printing works with the latest Apple update, it's hard to accept that this is avfix that would take so long.

    Sent from my iPhone

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