Problems Printing Checks with latest OSX

yardy's Avatar

yardy

31 Mar, 2017 09:35 PM

I have recently update OSX to verion 10.12.4 and now I can't print checks or even do a "test print" or 'calibrate printer'. I have tried disabling the OSX 'share printer' option and then re enabling it. All was well with OSX 10.12. I am running the latest Moneydance 2017.2 (build 1597).

The only way out of this printer hang is to do a force quit.

I have just updated my Mac to 10.12.5 and this printing issue has not changed - still have to wait 5 minutes for checks to print.

Showing page 6 out of 6. View the first page

  1. 151 Posted by jonh on 27 Sep, 2017 11:09 PM

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    Answering my own question from yesterday since IK has been quite unresponsive to posts this past year....The new version does indeed print properly when used w/ Linux. I installed the demo in a separate folder. Interestingly, now my 2015.7 version now prints properly, presumable because the install of 2017.5 made some underlying changes to my system. I then uninstalled 2017.5, leaving 2015.7 on my Linux system and the printing still works after a reboot, ie: it has been fixed for Linux in addition to OSX.

    This all makes me wonder about the reference Support made about Apple making changes that allow printing in High Sierra. Seems more like perhaps IK changed something in their code to make it work correctly.

    Whatever...., even tho I can get along just fine w/ 2015.7 I will now go ahead and pay for an upgrade to 2017 in order to support their work. I just wish they were more forthcoming about the problems instead of hiding the reason.

  2. 152 Posted by sth on 28 Sep, 2017 01:17 PM

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    @bigboy.... Talk about beating a dead horse. But your statements are false though stated with such an air of infallibility. You state "As there is virtually zero problems with any other Mac app use of the current version of Java, the issue is with IK's software."

    Maybe you haven't been following the thread yourself. I posted a couple of other Apps that had the same issue. I published a Java bug report from another developer who had the same issue. It is obvious as you repeat this canard with great authority that you have no clue what you are talking about. This was a Java / Mac OS interaction due to the sandboxing. It seemed to affect very few developers but it was not "virtually zero" by any definition of virtual.

    You can keep whining about who's fault this was. There are lots of things that IK can be blamed for in their response to this issue but statements are patently false and unhelpful.

  3. 153 Posted by bigboy99 on 28 Sep, 2017 10:05 PM

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    @sth

    Nice flame job. Who peed in your Cheerios? Are you a troll for Infinite Kind, or just another bully with a keyboard?

    There are 6,939 Mac apps available at the App Store, and your post of a “couple of other Apps that had the same is issue” is in fact, still virtually zero. Well, to be fair it’s .029%. Is that close enough to zero for you?

    As it turns out, as I stated and you just repeated, the issue was in fact with IK’s software, namely Moneydance. I do not recall assigning blame to Apple, Oracle, or Infinite Kind. I merely pointed out that the software I purchased (and that they were still selling) would not function as advertised.

    None of the blog followers ever had a real idea as to what the problem was because of the lack of transparency coming from Infinite Kind.

    You called me on this weeks ago, and I thought my response at that time was adequate. Apple changed their sandbox security parameters, creating a problem for apps that rely on Java to function. Is that not the case?

    None of the technical explanation matters to me, or to any other Moneydance user, except you. We only wanted to hear that the problem had been resolved. It now appears to be resolved (at least for Mac users) with the release of High Sierra, so I’m at a complete loss as to why this is now at the top of your bitch list.

    If you were honest about the printing issue, and done any research on the subject, you would be aware that there has been a printing issue for over 18 months. My files show that it first began in early 2016 (El Capitan?) when the printer sharing box had to be “ticked” in order to print from MD. This should have been a big red flag for IK, but they apparently didn’t know or care about what was coming down the road until Sierra 10.12.4, when the freezing of the print dialogue box started. Their weak response has led to over six blog pages on the subject with very little real information about the exact issue and resolution from IK.

    My last post on the blog stated that I hoped that IK would find a solution, but I wasn’t holding out much hope for one. We still don’t know how the issue was resolved, but as customers, we should all be happy that it appears to be behind us.

    If you’d like to discuss this any further, please PM your address and I’ll come over with a six pack and draw you a picture.

  4. 154 Posted by Rich Allen on 28 Sep, 2017 10:14 PM

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    Come on guys it is fixed. Get on with your lives and ruminate about the next crisis. You are getting boring.

  5. 155 Posted by Don Hodapp on 28 Sep, 2017 10:25 PM

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    You’re right on, Rich. This ain’t the place …

  6. 156 Posted by bigboy99 on 28 Sep, 2017 10:25 PM

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    Rich,

    I agree, but it was not me who started this exchange, and I believe my response was measured. I was not aware that there was an issue with this user and was very happy to hear the issue was resolved when I received the post below, which was nothing more than a personal attack. The issue had been resolved, and the attack on me was completely uncalled for.

    Thanks,
    SC

  7. 157 Posted by Rich Allen on 28 Sep, 2017 10:30 PM

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    Thanks Don.

  8. 158 Posted by bigboy99 on 28 Sep, 2017 10:32 PM

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    It was the only format available to reply to a personal and unnecessary attack. Speak with the guy who started it.

    Thanks,
    s

  9. 159 Posted by Rich Allen on 28 Sep, 2017 10:41 PM

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    Fair enough, but let's call it a truce. The rest of us just wanted a fix. We appreciate all insights.

  10. 160 Posted by bigboy99 on 28 Sep, 2017 10:52 PM

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    A real fix is all I ever wanted, as well. I’m sorry that this incident happened and am more than willing to move on.
    Thanks,
    Stu

  11. 161 Posted by Rich Allen on 28 Sep, 2017 11:01 PM

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    Thanks Stu! Let's hope others will too.

  12. 162 Posted by Don Hodapp on 29 Sep, 2017 09:56 PM

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    Sorry for bringing up a new issue here but I don’t know where else to turn. People on this link seem pretty able.

    When I just click on Import with MD 2017 and High Sierra, MD instantly crashes. Anyone else?

  13. 163 Posted by dwg on 29 Sep, 2017 10:28 PM

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    It sounds like you may be on an older build of Moneydance 2017. This problem was discovered during one of the High Sierra betas and a fix implemented somewhere around MD build 1636

    The latest stable release is build 1639

    http://infinitekind.com/download-moneydance-personal-finance-software

    and the latest review build 1642:

    http://infinitekind.com/preview

  14. 164 Posted by Don Hodapp on 29 Sep, 2017 10:31 PM

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    Thank you very much for your reply - it’s great knowing there’s help out there even if IK isn’t very prompt with help. Your suggestion worked perfectly!

    I’ve been using MD for six years and mostly it’s worked okay.

  15. 165 Posted by Bob Hovey on 05 Oct, 2017 04:24 PM

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    Report printing still fails on newest Mac High Sierra with newest MD program.

    There were some comments that the newest programming fixed the printing problem. Maybe for checks, but not for reports. I bought a new Mac Mini and Updated to latest MD.

    Graph “Print” button freezes entire MD program requiring Force Quit
    Report “Print” button freezes entire MD program requiring Force Quit
    Checks - no data.

    Graph “Save” button will create a PNG file on desktop that will print out of Preview

    Report “Save” button will create a blank file on desktop. (My other older Mac will save a printable HTML.)

    Mac Mini brand new Oct 1, 2017
    High Sierra 10.12.6 fully updated
    MD 2017.5 (1639) just downloaded

    Bob

  16. 166 Posted by bbinnington on 05 Oct, 2017 04:29 PM

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    You need MAC OS 10.13

    Brad Binnington
    314-276-6307
    [email blocked]

  17. 167 Posted by jonh on 05 Oct, 2017 04:37 PM

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    Just another user here. You should be able to print if you wait the 3~5 minutes w/ print dialog up on screen. Don’t Force Quit, just take a break for awhile and when you come back it will continue. Once it prints the first time it will continue to print immediately until you close program.

  18. 168 Posted by Don Hodapp on 05 Oct, 2017 04:41 PM

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    Double check that you’re using MD 2017.5, the latest version. I’m not having a speck of trouble with High Sierra and this version of MD. No problem with checks or reports.

  19. 169 Posted by Bob Hovey on 05 Oct, 2017 06:53 PM

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    You’re right !! Thank you Sir. btw, when you go to app store and drop the updates box on the prior OS it will say “no updates available” . I called Apple and they confirmed there is a 13 I needed.

    Go to app store, put “High Sierra” in the search box and it will light up the High Sierra tool.

    Downloading now. I’ll report

    And thank you again….

    Bob

  20. 170 Posted by Bob Hovey on 05 Oct, 2017 06:53 PM

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    Don

    Somebody on the thread just helped me out !! My new Mini was TWO OS out of date, and I still did not have High Sierra OSX 10.13.

    When I queried my mac for updates it said “no updates available”, but there really was a whole OS update I was missing. I called Apple and verified and they got me going.

    Go to Apple store and put "High Sierra" in the search box. That brings up the High Sierra tool. Then drop down the “purchases” tab to watch loading progress… takes a while for that dropdown to drop.

    I am downloading 10.13 now and will report how it does. Meanwhile help get folks alert to check their OS for the dot 13.

    Bob

  21. 171 Posted by Bob Hovey on 05 Oct, 2017 07:40 PM

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    Brad Binnington

    You’re right. I have done some tests and it appears that the reports print function for MD really is ok with 10.13. I do not know about the check print side, don ’t use it.

    Why don’t y’all put a new message on those several threads out there for folks to go to 13? And remind them that their old 12 will show “no updates available” in the apple store under the updates arrow.

    This is great news after a really long pull.

    Thank you so much.

    Bob

  22. 172 Posted by Bob Hovey on 05 Oct, 2017 07:40 PM

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    make sure you have OSX 10.13 That fixed me so far.
    Bob

  23. 173 Posted by mteston1 on 05 Oct, 2017 07:42 PM

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    The checks have printed fine as well with 10.13

  24. 174 Posted by Bob Hovey on 05 Oct, 2017 07:42 PM

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    Good news. I followed Binnington’s advice and there is an OSX 10.13. So far it is printing graphs and reports like the old days. I don’t use checks, don’t know how that will be.
     
    Bob

  25. yardy closed this discussion on 10 Oct, 2017 12:21 PM.

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