UNCLE
I give up. This is just not working out for me. I honestly tried to switch from Quicken to MD, but my accounts are so messed up now. I just want out. My online banking is totally out of whack, and I have no idea what's where. The imported QIF file was troublesome, and now I have transactions going into 3 different accounts at the same time. I tried sending some online transactions, but that was a total failure. I don't have time for this. I'd like to request a refund or some serious help.
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2 Posted by zeke on 12 Apr, 2011 01:48 AM
I don't know if this will help, but I felt the same way after my first attempt to import my accounts from Quicken (2003). Then I read the directions. Hopefully you were a bit smarter than I am and read the directions first, in which case you may be having issues beyond what I had. However, if not, then I believe the documentation can help, in particular the part about importing just account info first before importing all the transaction data. This helps resolve all the cross references and such. When I did this, the process of importing my files became relatively straightforward.
3 Posted by paleolith on 12 Apr, 2011 05:37 PM
Note that there's an email address for direct support, which may be more appropriate for this kind of detail. Also, some of the most knowledgeable users are on the moneydance-info mailing list.
I agree, the transition won't be smooth. But that's Quicken's fault, not MD's fault. The QIF file which is the only way to export from Quicken is horribly incomplete, and MD has to do a lot of guessing to import it, and does an amazing job under the circumstances. Quicken locks you in; MD can export to XML if you want to get all your data out. You may decide you'd rather stay locked in than go through the significant effort to convert. That's a valid position for some people, and I'm pretty sure that MD will give you a refund, though I think you'll need to use email rather than the forum to ask for it.
Edward
Support Staff 4 Posted by Angie Rauscher on 12 Apr, 2011 07:18 PM
Tim,
I understand if you'd like to throw in the towel, but I'd like to try to help make Moneydance work for you first if you're up for it. Could you describe in more detail what's going on, especially the "transactions going into 3 different accounts" and the online transactions issue?
Let me know what you'd prefer,
Angie Rauscher
Moneydance Support
5 Posted by tim.hundertmark on 13 Apr, 2011 01:16 AM
I apologize for posting this in the forum. I didn't see the support email until after I had posted. I will continue this discussion via email.
Jessica Little closed this discussion on 13 Apr, 2011 01:30 PM.