PNC Bank not downloading transactions
Last time Moneydance downloaded transactions from PNC was 9-3-10.
There are no error messages or any indication of failures for this account. Other downloads are working ie Visa.
Any idea if this is Moneydance or PNC problem??
Support Staff 2 Posted by Angie Rauscher on 09 Sep, 2010 01:52 AM
Freedg,
I don't know of any current issues with PNC. One thing that sometimes happens is that banks update their direct connect servers less frequently than their websites, and this can sometimes cause a brief delay in the information available to Moneydance. I personally experienced a serious lag over the Labor Day weekend. Are you sure that there are transactions to download? Are you seeing the "Downloaded zero new transactions for [Account Name]" message at the bottom of the account register? It would also be helpful if you could let me know the OS and versions of Moneydance and Java you are running. This information will assist us in diagnosing the issue.
I apologize for any inconvenience this may have caused you,
Angie Rauscher
Moneydance Support