Initial connection error 2003 ACCOUNT NOT FOUND
Tom
via web
Any suggestions when getting this error on trying my first connection to my bank?
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via web
Any suggestions when getting this error on trying my first connection to my bank?
Comments are currently closed for this discussion. You can start a new one.
Support Staff 2 Posted by Jessica Little on 03 Aug, 2010 07:03 PM
Hi Tom,
Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."
Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.
If you still have trouble connecting after verifying with your bank that your account is activated for direct connections, could you let me know what bank you are using, as well as what version of Moneydance?
Thanks for your interest in Moneydance!
Jessica Little
Moneydance Support
3 Posted by halikt on 06 Aug, 2010 05:23 PM
Thank you for the response. Upon following your recommendation, and in talking with the bank, they see us "successfully connecting" and transmitting data to us several times, but we continue to get the same "2003 Account Not Found" error. Kindly advise.
Thank you,
Tom
-----Original Message-----
From: Jessica Little <***@tenderapp.com>
To: ***@aol.com
Sent: Tue, Aug 3, 2010 3:05 pm
Subject: Re: Initial connection error 2003 ACCOUNT NOT FOUND [Problems]
4 Posted by halikt on 07 Aug, 2010 03:05 AM
Sorry to have left out the information you requested. We just purchased Moneydance 2010, and our bank in SunTrust Bank.
-----Original Message-----
From: ***@aol.com
To: ***@moneydance.com
Sent: Fri, Aug 6, 2010 1:22 pm
Subject: Re: Initial connection error 2003 ACCOUNT NOT FOUND [Problems
Thank you for the response. Upon following your recommendation, and in talking with the bank, they see us "successfully connecting" and transmitting data to us several times, but we continue to get the same "2003 Account Not Found" error. Kindly advise.
Thank you,
Tom
-----Original Message-----
From: Jessica Little <***@tenderapp.com>
To: ***@aol.com
Sent: Tue, Aug 3, 2010 3:05 pm
Subject: Re: Initial connection error 2003 ACCOUNT NOT FOUND [Problems]
Support Staff 5 Posted by Jessica Little on 07 Aug, 2010 03:04 PM
Hi Tom,
Did you verify with SunTrust that your account is activated for direct connections? If you're connecting enough to get the error message, than that would show traffic happening on their end. However, it's obviously not the traffic you want! I believe SunTrust charges for direct connection access, so if they're not charging you for this service, it's probably not activated.
Jessica Little
Moneydance Support
6 Posted by Martin Beattie on 03 Sep, 2010 03:53 PM
I, too, have recently had the same problem. Quicken, which I had used for several years, just stopped connecting to my financial institutions -- all of them. Even upgrading didn't help. I downloaded and started using Moneydance. It works fine with my credit cards and investment accounts but I cannot get it to work directly with Suntrust. I can go to the Suntrust website and download a transaction file that I can import but the online connection doesn't work. I get a server error 2003 "account not found" (attached) so it seems that my log in WORKS. The account itself is not identified. I've spoken to Suntrust, the account is active for internet banking and for Quicken type files. They say the account is supposed to be identified by the routing number and account number just as Moneydance asks for in it's setup. I've been able to set and reset my password with Suntrust through Moneydance so I believe the problem is strictly in account identification. Suntrust support hasn't been of any help. Unless Moneydance is not presenting the account information in the way that Suntrust expects, it's really not a Moneydance problem either. I'm using Moneydance 2010r3 (751) - registered. I will continue to use it even if I have to go the download/import route for my checking account but it would be really nice if I could get the Online service for Suntrust working. Any suggestions?
7 Posted by Martin Beattie on 03 Sep, 2010 04:24 PM
Found an answer! The routing number listed in my checkbook didn't work. I checked the setup my old Quicken program and found a different routing number. I used it for the setup and the online download worked fine! I rechecked with Suntrust, they have a "universal" routing number which was the one used in my original Quicken and was the one that worked. I won't reproduce it but if anyone else has a similar problem, I suggest they contact Suntrust PC banking support and try the universal routing number they will give you.
Support Staff 8 Posted by Angie Rauscher on 04 Sep, 2010 03:34 AM
Martin,
Wow, what an interesting cause to the problem! I'm very glad things are working well for you now, and thank you for letting us know what was causing the issue, it's helpful for us and our users.
Please let me know if I can be of further assistance,
Angie Rauscher
Moneydance Support
9 Posted by David Flowerree on 18 Oct, 2010 12:55 PM
I have the same problem 2003 ACCOUNT NOT FOUND described by Martin above. Suntrust says the universal routing number is 061000104 which is the same as the ABA code on Suntrust checks. This does not seem to be the "universal routing code" that fixes the download problem. Any suggestions?
Support Staff 10 Posted by Angie Rauscher on 19 Oct, 2010 05:29 PM
David,
From my research it does appear that this is now Suntrust's universal routing number, but I don't have firm confirmation. Have you tried contacting Suntrust and going through the enabling procedure, as well as asking them to confirm the account numbers you should be using? It would also be helpful if you could let me know the OS, version of Moneydance, and version of Java you are using in order to diagnose the issue.
Angie Rauscher
Moneydance Support
Check out our new blog series, Moneydance on the Road.
11 Posted by David Flowerree on 19 Oct, 2010 09:26 PM
The problem is with the second and third accounts
I do connect and down load on the first checking account. Hope this sheds light .
Sent from my iPhone
Support Staff 12 Posted by Jessica Little on 22 Oct, 2010 01:43 PM
Hi David,
Are your second and third accounts set up with the correct account information (including the universal routing number)? Please check to make sure there are no typos, which could cause problems.
Jessica Little
Moneydance Support
13 Posted by Pat Kelly on 24 Oct, 2010 12:32 AM
I am having the same second and third account number problem, although I am using Wells Fargo. Then, all of a sudden, the second account started working, but the third is still giving me the 2003 error code.
Support Staff 14 Posted by Jessica Little on 24 Oct, 2010 01:03 PM
Hi Pat,
If it just suddenly started working without you changing anything, that seems like it might be due to some weirdness with Wells Fargo. However, you should try to disable your current connection to Wells and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:
1) Select your bank account in Moneydance
2) Select the Online->Setup Online Banking button/menu
3) Click the "Disable" button. If you don't see a disable button, continue to step 5.
4) Select the Online->Setup Online Banking button/menu (again)
5) Click the "New Connection" button and select your bank and hit OK
6) Continue with the setup process, entering your username/password
7) Repeat steps 1-6 for any additional accounts
Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.
Please let me know if you continue to have connection problems after recreating your connection.
Jessica Little
Moneydance Support
15 Posted by Patric Kelly on 25 Oct, 2010 08:36 PM
That worked! Thanks.
Sent from the ether.
16 Posted by Patric Kelly on 28 Oct, 2010 04:39 AM
That worked
Sent from the ether.
Angie Rauscher closed this discussion on 28 Oct, 2010 09:28 AM.
David Flowerree re-opened this discussion on 07 Nov, 2010 05:35 PM
17 Posted by David Flowerree on 07 Nov, 2010 05:35 PM
November 7
HI Jessica
I have been on the road and just got back to working with Money Dance. I
have 3 accounts with SunTrust, all with the same OFX login id and password.
I have now been successful in getting two accounts to download to Money
Dance (a checking account and a money market) , but the third account (my
wife's checking account) still returns ERROR 2003, ACCOUNT NOT FOUND. Sun
Trust PC banking support says that I am set up on their end to download all
three accounts and should be able to do it and do not need a separate login
or password.
I have tried 7 or 8 times to do the steps below with no luck. I may
have created a problem because there are now 7 or 8 "Suntust"s listed as New
Connections when I try to create a new connection. It could be possible that
there is a marker in the Suntrust downloard file to show were one account
ends and the next begins and I have corrupted my data. Or that I need to
erase certain files in Money Dance to start fresh.
Any help on how to clear the markers or otherwise on how to get Money Dance
to download all three accounts? I have MD 2010 R3 running on Windows 7.
Thanks, David
On Sun, Oct 24, 2010 at 9:05 AM, Jessica Little <
***@tenderapp.com<tender%***@tenderapp.com>
> wrote:
Support Staff 18 Posted by Jessica Little on 07 Nov, 2010 08:26 PM
Hi David,
It's seems like Moneydance is having trouble "forgetting" your old connection information. To fix this, you'll need to force clear all of your current connection information in Moneydance. I'm sending a file called "remove_all_services.py" that will help do that. Before proceeding, please back up your Moneydance file, just in case something goes wrong. So far, this hasn't caused any problems, but better safe than sorry!
To use the file, first save it to your computer and then follow these steps:
1) In Moneydance, click on the Extensions Menu and choose the "Add..." option
2) In the window that pops up, make sure the "From Internet" option is selected and then click next.
3) From the list of available extensions, choose the "python scripting interface" extension, then click Next to download the extension and finish to complete the installation.
4) Again, click the Extensions menu. This time, choose the "Python Interface" option.
5) In the python scripting window, click the "read from file" button and load the file from whereever you saved it. You won't get any confirmation of anything happening, but you also shouldn't get any error messages. Close the window when done.
6) Set up the connection to your bank like normal. Since all of your settings have been cleared, you should get the most recent connection information for your bank.
Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.
Jessica Little
Moneydance Support
19 Posted by David Flowerree on 09 Nov, 2010 02:26 PM
No luck with the forget file. Any other ideas? I have Ace Money running in parallel with MoneyDance. It has no problem with Suntrust on the second and third account. Would really like to make MD my only software but this can't happen until we figure out a fix. Thanks, David
Sent from my iPhone
20 Posted by David Flowerree on 10 Nov, 2010 01:13 PM
On Thu, Oct 28, 2010 at 12:41 AM, Patric Kelly <
***@tenderapp.com<tender%***@tenderapp.com>
> wrote:
Support Staff 21 Posted by Jessica Little on 14 Nov, 2010 11:27 AM
Hi David,
I'm a little stumped on why this isn't working. it might be helpful if you could send me logs from both Moneydance and Ace Money. Comparing the logs may yield useful information. Here's how to get the log in Moneydance 2010:
1) In Moneydance, click on the Help menu and select the Console Window option. This will open the console messages window.
2) While the Console Window is open, attempt to connect to your bank. Any error messages should be recorded to the Console.
3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.
4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and email that file directly to me at ***@moneydance.com.
Do not attach the file to your response here, since this thread is public and the logs will contain your account information. To be safe you should redact any account info in the debug logs. Just replace it with something like "ACCOUNT NUMBER HERE" and it should be fine. If you could also send along logs from Ace Money, that would be great.
Jessica Little
Moneydance Support
22 Posted by David Flowerree on 20 Nov, 2010 02:58 PM
Jessica,
A possible reason Ace Money downloads from SunTrust and Money Dance does not
is that Ace Money allows the user to opt for the file download format. In
Ace Money the "default" method does not work, but the "quicken 2010" format
does. Is there any similar option to choose the download file format Money
Dance?
David
On Sun, Nov 14, 2010 at 6:30 AM, Jessica Little <
***@tenderapp.com<tender%***@tenderapp.com>
> wrote:
Support Staff 23 Posted by Jessica Little on 20 Nov, 2010 04:22 PM
Hi David,
The file format selection process that you describe makes me think that Ace Money is actually using web connect for those accounts and not direct connect. I imagine the first default "format" in Ace Money is OFX (possibly direct connect, but also possibly web connect). Since Moneydance only uses OFX direct connections, it won't work with SunTrust unless your accounts are activated for direct connection.
It is strange that you can download to one account but not the others. It could be the case that only that first account is actually activated for direct connect, instead of just web connect. You should call SunTrust back and make sure that those second two accounts are activated for direct connections, but just file downloads (web connect). You can tell them that you're able to direct connect with your first account but not the other two, and they might be able to see what the difference is that is causing the problem.
Jessica Little
Moneydance Support
24 Posted by David Flowerree on 20 Nov, 2010 08:25 PM
Could you tell me what the "OFX institution org:" and "OFX connection" are
for Suntrust. In all the Money Dance "new connection" dialogue boxes I have
left those fields blank which could also be a problem.
On Sat, Nov 20, 2010 at 11:22 AM, Jessica Little <
***@tenderapp.com<tender%***@tenderapp.com>
> wrote:
Support Staff 25 Posted by Jessica Little on 22 Nov, 2010 01:43 PM
Hi David,
It sounds like you're trying to set up your account using the Manual Setup button. Since SunTrust is available in the list of supported banks when you click the "New Connection" button, you should use that. Manual Setup can sometimes cause connection problems, and will certainly cause problems if you're not filing in all of the information.
Jessica Little
Moneydance Support
26 Posted by adam on 03 Dec, 2010 12:58 PM
I'm having a similar problem connecting to KeyBank. I've talked with their customer support and they can confirm I'm connecting to them, but I continually get an "Account Not Found" error.
I've tried the 3 possible routing numbers that my account could be using with no success.
Any ideas?
Thanks,
Adam
27 Posted by Clark on 18 Jul, 2011 03:13 PM
I'm having the same trouble with my KeyBank accounts and and CitiBank credit cards. Both are being successfully downloaded in Quicken 2007 and iBank. I have confirmed my password and ID. All accounts are activated for direct connect. I have rechecked my routing and account numbers. I have been using the automatic setup for the banks (not the manual setup). I still get the 2003 error code.
Any suggestions? Thanks.
Support Staff 28 Posted by Jessica Little on 18 Jul, 2011 07:35 PM
Hi Clark,
I'm sorry you're having trouble connecting. It will make it much easier for me to assist in troubleshooting this problem on a new thread, instead of jumping on to this one. Could you please send an email to us at support @ moneydance.com and include the version of Moneydance you are using, as well as your operating system?
Jessica Little
Moneydance Support
Jessica Little closed this discussion on 18 Jul, 2011 07:35 PM.