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Moneydance Won't Open Existing Accounts

Paul's Avatar

Paul

30 Sep, 2013 01:33 PM

Deleted a zero sum line item from my checking account and now all I get on the screen is "Getting Started with Moneydance, Welcome to Moneydance". Program won"t open backup.

  1. Support Staff 1 Posted by Scott Meehan on 30 Sep, 2013 08:07 PM

    Scott Meehan's Avatar

    Hi Paul,

    Have you followed these directions:

    http://help.infinitekind.com/kb/moneydance-2012/how-to-access-inter...

    for trying to revert to a checkpoint? Can you send us your:

    C:\Users(yourusername).moneydance\errlog.txt

    file?

    Scott Meehan
    Moneydance Support

  2. 2 Posted by Paul Nearpass on 30 Sep, 2013 08:15 PM

    Paul Nearpass's Avatar

    Starting Moneydance 2012.5 (862) at Mon Sep 30 13:40:59 EDT 2013
    Settings Folder: C:\Users\pnearpass\.moneydance
    OS: Windows 8 6.2 amd64
    Java: 1.7.0_07 (Oracle Corporation)
    Is in sandbox: false; restricted file access: false
    name and version =CSV Importer Beta 15.7.7=
    Opening account book: Moneydance 2012
    Saving to C:\Users\pnearpass\.moneydance\Documents\Moneydance
    2012.moneydance\root.mdinternal
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  3. Support Staff 3 Posted by Scott Meehan on 30 Sep, 2013 08:50 PM

    Scott Meehan's Avatar

    Hi Paul,

    Have you followed these directions:

    http://help.infinitekind.com/kb/moneydance-2012/how-to-access-inter...

    for trying to revert to a checkpoint?

    Scott Meehan
    Moneydance Support

  4. System closed this discussion on 31 Mar, 2015 04:01 PM.

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