Spinning ball of death! Aieeee!
Can't see any reason why--all of a sudden Moneydance freezes upon loading, with the Mac OS X spinny ball of death.
OS X 10.5.8
Power PC
Latest MoneyDance build (748? I'd check, but you know... the crashing...)
How do I get out of this with the minimum loss of data?
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2 Posted by ljb on 05 May, 2010 11:51 PM
Here's what I would try (except I don't know how this works on MacOSX). Start Moneydance with a non-existing file from a command line or RUN command. Like this (from a Linux shell): md nosuchfile. This should start it up without trying to load the last file. You can create a new file now (and see what version you have). If MD starts and runs OK on a new file, you may have a damaged data file. Try your backup files. If MD does not start on a new file, you either have a messed up preferences file (config.dict) or a broken installation.
Support Staff 3 Posted by Angie Rauscher on 13 May, 2010 07:50 PM
JWC,
Are you still experiencing the spinny ball of death? Please do let me know, and I would suggest trying to update to 748, available here. Then at least we'll all know what version is crashing. This will also not cause you to lose any data (unless of course the file is already corrupted, in which case you should go into your backups).
Please let me know how I can be of further assistance,
Angie Rauscher
Moneydance Support
4 Posted by jwc on 08 Jun, 2010 06:44 PM
Angie,
Thanks for following up. I am using 751 now. I basically just went back and opened an auto-backup, and things started working again. I may have lost some data but I decided to suck it up rather than muck with the terminal.
I also turned off encryption, but I hope that wasn't key, because I hate entering all those passwords all the time, so I'm about to turn it back on. But for now this issue seems fixed.
Ben Spencer closed this discussion on 08 Jun, 2010 07:05 PM.