Online banking
Bruce F
via web
I was disappointed to find out that my bank (Citizens Bank of New England) does not support on line banking thru MD. They support Quicken, MS Money, and one other that I cannot remember. I told me that the server establishes file linked to the software that one is using. I was wondering if there is a workaround for this....Problem not a deal breaker....hopefully this is something that can be recitified in the future.
Support Staff 2 Posted by Angie Rauscher on 27 Apr, 2010 01:35 AM
Bruce,
We do have a connection for direct connect to Citizen's Bank of New England. Are you not able to successfully connect to this bank through Moneydance? What is true of many banks is that we support them, but they don't necessarily support Moneydance (in terms of assisting with troubleshooting, etc). If you have trouble getting your connection set up, please do let me know so we can assist you in diagnosing and correcting the issue.
Please let me know if I can be of further assistance,
Angie Rauscher
Moneydance Support
Angie Rauscher closed this discussion on 27 Apr, 2010 01:35 AM.
BruceF re-opened this discussion on 28 Apr, 2010 07:35 PM
3 Posted by BruceF on 28 Apr, 2010 07:35 PM
Angie - thanks for your response. Can you please provide me with the procedure for the direct connect to Citizens Bank. When they give you a password, you are required to change it the first time you log in. I am not sure MD supports this? I could be wrong. The log in ID and pin I currently use with Quicken does not work. I get an error message the the login or password in not correct. Thnks for any additional help you can give me.
BTW, I am using newest version of MD on an iMac with OS 10.6.3.
-Bruce
Support Staff 4 Posted by Jessica Little on 29 Apr, 2010 07:09 PM
Hi Bruce,
Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that they do not support Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."
Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.
Jessica Little
Moneydance Support
5 Posted by Bruce Friedman on 09 Jun, 2010 09:48 PM
I have just now gotten around to trying to direct connect to Citizens Bank. I have a new PIN number provided by the bank. I cannot get it work. See attachment for error message I get. It will not connect to the bank. I am not sure where to go from here.
Support Staff 6 Posted by Jessica Little on 15 Jun, 2010 12:00 PM
Hi Bruce,
That message means your are using the incorrect login credentials for direct connections. Either your username or password (or both) is wrong. You'll have to call your bank and ask them what username and password you should be using for direct connections. Please note that this is likely different then the credentials you use to log into their website. You may need to ask them to enroll in PFM connection services.
Please let me know if you have trouble connecting after verifying that you are using the correct credentials.
Jessica Little
Moneydance Support
7 Posted by Bruce F on 09 Sep, 2010 05:52 PM
Jessica - I now just getting back to this issue. I verified my log in name and was given a new temporary pin number. I will try again after 8 tonight (per the banks instructions). I am set up at the bank for Quicken. I had been using quicken for mac 2006...does this make a difference. I read in a thread that the bank should be instructed to set up for Windows Quicken 2008....
Please advise.
I will let you know how I make out.
-Bruce Friedman
8 Posted by Bruce F on 10 Sep, 2010 01:03 AM
Jessica - I attempted to access direct connect and still get the same message as I posted above. I know I have the correct info to log on.
Please help. Moneydance would be perfect except for this issue.
Thanks in advance for your help
9 Posted by james f on 10 Sep, 2010 01:16 PM
Per your FI instructions:
"Refer to this guide for instructions about using Quicken online account services to save time and automatically keep your records up to date. Before you can download your transactions with Quicken, you must have Internet access, your Customer ID, and PIN.
Your Customer ID. To receive a Customer ID for Online Banking through Quicken please enroll by calling 800 723-0777.
Your Personal Identification Number (PIN) or password. This is not the same as your Online Banking or ATM/Debit card PIN or Password. To receive a Password for Online Banking through Quicken please enroll by calling 800 723-0777."
There is also a monthly service fee from your FI for the Direct Connect feature:
"SERVICE FEES For Circle Gold Accounts............................................... No Monthly Fee
For all other personal checking accounts:
Online Banking Access using Quicken or Microsoft Money.................$3.95
Online Banking Access and Bill Payment
using Quicken or Microsoft Money...................................................... $8.95"
Support Staff 10 Posted by Jessica Little on 10 Sep, 2010 01:31 PM
Hi Bruce,
Sorry to hear it's still not working. You should check the settings in your Moneydance account to make sure that you're entered your account number and routing number correctly. be especially careful with the routing number; Sometimes banks use a different routing number for their OFX connections than they print on your checks. Any typos in your settings could cause problems.
Also, be sure you are using your new Customer ID and PIN sent to you by your bank. As stated in the text James copied above, this should be different than your regular PIN.
Jessica Little
Moneydance Support
11 Posted by Bruce Friedman on 10 Sep, 2010 01:53 PM
Jessica - I am using the ID and pin given to me by the bank for direct connect. It is not my ATM pin. As far as the routing #, where do I find the OFX routing number? Any comments about the set up at the bank for Quicken (mac vs windows) as I mentioned in my previous post.
-Bruce F
Support Staff 12 Posted by Jessica Little on 10 Sep, 2010 08:29 PM
Hi Bruce,
You'd have to ask your bank about the routing number. Also, it shouldn't matter, but in case it does you should tell your bank that you're connecting with Windows instead of Mac.
Also, another thing to check: we have multiple connections for Citizens Bank. You might want to try connecting to the other two and see if your PIN works on them. I've found that it's not always clear which one to use.
Jessica Little
Moneydance Support
13 Posted by Bruce F on 10 Sep, 2010 08:38 PM
Thank you James for the info, but I know that already...I used direct connect successfully for years with Quicken. I just cannot connect with Moneydance. It is getting very frustrating especially since I am still paying the 8.95/month fee.
Jessica - I am sure that I have the proper ID and pin number. I am sure I have the correct account number and routing number. I keep getting the same error message when I try to sign on as I show above. When I mention MD to the bank they say they do not support it....however I know that does not mean that it cannot be done.
As I stated above, I used Quicken for Mac 2006. Does the bank recognized this or is protocol for Quicken the same for Mac and Windows.
I am sure there is an answer to this....I need some clues...please help.
Jessica - I was writing this as you were writing yours.....thanks. I will try the Windows route...
-Bruce F
Support Staff 14 Posted by Jessica Little on 10 Sep, 2010 09:44 PM
Hi Bruce,
Let me know if the Windows route or trying to connect to the other Citizen's Bank connections doesn't work. Hopefully we can get you connected soon.
Jessica Little
Moneydance Support
15 Posted by Bruce F on 07 Oct, 2010 09:52 PM
So I talked to the bank and they said I am set up and active for both Windows and Mac. She said I know need to change my password to my own password and I see no way to do that thru MD. Please advise. I am about ready to give up on the direct connect.
Thank you.
Support Staff 16 Posted by Jessica Little on 08 Oct, 2010 05:50 PM
Hi Bruce,
There should be an option you can check while setting up your account that will allow you to change your PIN. If you account is already set up, through should be an option on the Setup Online Banking window to change your PIN for already configured accounts.
Jessica Little
Moneydance Support
17 Posted by Bruce F on 08 Oct, 2010 09:05 PM
Finally....it is working. Thank you so much for you help. I have not tried a bill payments yet....keeping my fingers crossed.
Support Staff 18 Posted by Jessica Little on 10 Oct, 2010 03:40 PM
Glad to hear it's working! Let us know if you have any more questions, and thanks for using Moneydance.
Jessica Little
Moneydance Support
Jessica Little closed this discussion on 10 Oct, 2010 03:40 PM.
Bruce F re-opened this discussion on 14 Oct, 2010 09:02 PM
19 Posted by Bruce F on 14 Oct, 2010 09:02 PM
Maybe not resolved...I can download transactions just fine, but I tried bill payment and get an error message. See attached.
Please advise....
Thanks
Support Staff 20 Posted by Jessica Little on 15 Oct, 2010 02:32 PM
Hi Bruce,
You've hit upon perhaps the most difficult bug that we're currently dealing with. We have an idea of what's causing it and are working on a fix, but it's been very slow going. Unfortunately, I don't have any workarounds for you, but we hope to have it fixed very soon, now that we're on the right track. If you'd like to follow our progress on this bug and find out when we have released test fixes, you can follow this thread.
I'm sorry for the inconvenience. Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!
Jessica Little
Moneydance Support