Fidelity Download Duplicate Transactions

Jonno's Avatar

Jonno

03 May, 2017 04:46 PM

Hi, I'm having a problem similar to this closed thread: http://help.infinitekind.com/discussions/problems/6694-investment-transactions-duplicated-on-download

See attached screenshots of Investment Register and Investment Bank Register. I delete the downloaded transfers, and they return on the next download. The downloaded one also defaults to the "ARB Checking" account, which is wrong. There is no merge function, as you know, so that's not a solution either. Other than deleting my entries and having to always accept Fidelity's download and then editing it to be correct, is there any way to fix this? I am using Windows 10 version of Moneydance 2017.3 (1612). (Latest version available.) Thanks.

  1. 1 Posted by Jonno on 05 May, 2017 02:52 PM

    Jonno's Avatar

    Just to be absolutely clear, I've added one more screenshot. The two transactions with the blue circles get downloaded whenever I download from this Fidelity account. They never seem to match up with the two cleared transactions (green circles) that are already in the account. There is no merge option as you know, and deleting the two downloaded transactions works until the next download, when they return. I need a way to fix this! Thanks.

  2. Support Staff 2 Posted by Henry on 06 May, 2017 06:36 AM

    Henry's Avatar

    Hi,

    Thank you for contacting us and for the screenshots, it helps with clarifying the issue.
    It is possible choose to have Moneydance automatically merge downloaded transactions instead of going through the confirmation process. To enable this option, click File → Preferences → Network, and select “Automatically Merge Downloaded Transactions”.
    Within the same menu, you can also specify 'Only match downloaded transactions when they are at most 'X' days apart' at the bottom of the screen.

    Please let me know if “Automatically Merge Downloaded Transactions” works for you, otherwise we will proceed with a different approach.

    Henry
    Infinite Kind Support

  3. 3 Posted by Jonno on 06 May, 2017 09:27 PM

    Jonno's Avatar

    Hi Henry, I checked Network Prefs, and the automerge option was already selected. The Only match downloaded transactions option was set to default. Attached screenshot as verification.

    On a side note, I get an email from infinitekind after posting initial discussion, but I do not get a notification email when support staff such as yourself replies to an open discussion. That seems strange, and it means I have to check back with the support website to see if there's been a reply...which also delays you folk when you are waiting on a customer response too. Thanks for looking into all this.

  4. Support Staff 4 Posted by Henry on 07 May, 2017 10:47 AM

    Henry's Avatar

    Hi Jon,

    Thank you for checking the settings, the next option is when you're going through the confirmation process of your downloaded transactions, you'll have the option to 'Merge' similar transactions.
    As you've previously imported these transactions to Moneydance, you will likely see some transactions duplicated. By merging the transactions, rather than deleting the duplicates, they should not be re-downloaded the next time you download data from your bank.

    Regarding the notification:
    I'll change the visibility of this discussion.

    Please let me know if anything changes.

    Henry
    Infinite Kind Support

  5. 5 Posted by Jonno on 07 May, 2017 02:41 PM

    Jonno's Avatar

    Hi Henry, My understanding of the behaviour of the program is that MERGE
    is not supported and is not an option for Investment accounts, as I
    mentioned when I opened the ticket. The only option is to CONFIRM a
    downloaded transaction, or delete it. If Merge was available then I could
    simply merge it as I do with downloaded bank transactions. Question: Is
    this feature something that the developers THINK is in the current version
    that was somehow removed during an update?

    I did receive this email. Gmail classified it as "Social" rather than
    "Personal", so I've taught Gmail to direct mail from Infinitekind to the
    personal mailbox, so that is resolved.

    Thanks for all and for responding on a weekend (here)!

    /s/ J
    [email blocked]

  6. 6 Posted by Jonno on 10 May, 2017 11:05 PM

    Jonno's Avatar

    Hi Henry, or whomever is reading this. This issue seemed to RESOLVE ITSELF this morning. I have no idea why. OK, one idea. Maybe it's related to "Only match transactions when they are at most "Default" days apart." Perhaps today the DEFAULT DAYS was exceeded, and therefore it didn't download it again or ??? IDK.

    It would help me to understand (and I don't see it in the documentation) if manual MERGE is supported in INVESTMENT accounts, and if not, why not...was that accidental or intentional? Thanks!

  7. System closed this discussion on 09 Aug, 2017 11:10 PM.

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