Moneydance stopped connecting to my bank

Ed Bryant's Avatar

Ed Bryant

10 Jul, 2018 04:14 AM

I started getting this error tonight:

"A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: No trusted certificate found"

 I downloaded the latest version of the software and updated the program and still get this error. My bank is Wells Fargo.

  1. 1 Posted by F Blome on 10 Jul, 2018 04:39 AM

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    Same thing just started today for me.

  2. 2 Posted by eastpascoguy on 10 Jul, 2018 09:49 AM

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    Same error for me.

  3. 3 Posted by Carol on 10 Jul, 2018 12:50 PM

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    Same for me with Wells Fargo

  4. 4 Posted by bgshower on 10 Jul, 2018 01:24 PM

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  5. 5 Posted by richl2004 on 10 Jul, 2018 02:15 PM

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    Good morning, having the same problems here at 10:15 am EDT

  6. 6 Posted by rmheer on 10 Jul, 2018 03:26 PM

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    I too started having this issue at 9:00AM 7/10/18

  7. 7 Posted by dstanzione on 10 Jul, 2018 03:33 PM

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    Same for me with Wells Fargo. Header to the message noted above is
    "There was an error communicating with your financial institution. The details to this error are below." Followed with bank name, account name, and account number, and then the above message (" ... communication or parsing error ...")

  8. 8 Posted by LJT on 10 Jul, 2018 04:01 PM

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    Same for me with Wells Fargo accounts.

  9. 9 Posted by Lisa on 10 Jul, 2018 04:14 PM

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    Me too. Wells Fargo

  10. 10 Posted by grader01 on 10 Jul, 2018 04:38 PM

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    Me too, Wells Fargo accounts. Same error as before.

  11. 11 Posted by Nate on 10 Jul, 2018 06:24 PM

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    Same for me as everyone else has reported.

  12. 12 Posted by Henery on 10 Jul, 2018 09:09 PM

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    me too. Wells fargo accounts

  13. 13 Posted by drcyberkine on 10 Jul, 2018 10:12 PM

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    Me too - no Wells Fargo connection.

    A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
    Error Description: No trusted certificate found

  14. 14 Posted by gray on 10 Jul, 2018 10:14 PM

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    Me too

  15. 15 Posted by ccurrier99 on 11 Jul, 2018 01:50 AM

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    Same...this occurred also late last month. PS - using version 2017.7.1 (1671)

  16. 16 Posted by rms364 on 11 Jul, 2018 02:05 AM

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    same happening to me

  17. 17 Posted by marcshellshear on 11 Jul, 2018 02:13 AM

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    Me too same issue

  18. Support Staff 18 Posted by Ian O on 11 Jul, 2018 12:41 PM

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    Hi All,

    Sorry to hear of the issue you have all encountered while using Moneydance. The cause for what you're seeing is your bank have retired one of their older certificates which has broken the connection in Moneydance.

    The latest preview version of Moneydance 2017 contains the certificates that will allow you to connect. Take a manual backup of your data file via File --> Export Backup, then download the preview version of Moneydance from here.

    Before upgrading, I'd recommend checking if your license key is valid for use with Moneydance 2017. You can do this by entering your license key in the 'Upgrading?' box on this page.

    You should be able to locate your license key within Moneydance by navigating to Help --> About Moneydance (Moneydance --> About Moneydance on Mac).

    If you don't see a license key displayed, you may have purchased from Apple. Those who purchase from Apple will need to wait for the next stable version of Moneydance to be pushed to the Apple AppStore.

    If you would prefer to wait for the improvements included in the preview version to reach stable release, please let me know and I'll make sure you're notified.

    Ian O
    Infinite Kind Support

  19. 19 Posted by Nate on 11 Jul, 2018 12:46 PM

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    The new version of Moneydance resolved the issue for me.

  20. 20 Posted by eastpascoguy on 11 Jul, 2018 01:41 PM

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    Works for me. Wells Fargo

  21. 21 Posted by richl2004 on 11 Jul, 2018 02:33 PM

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    Downloaded the preview (beta?) and all is working OK now. Connects fine.
    Please if you would advise the group as well as myself when the stable version is released.

    Thanks for all your hard work.

  22. 22 Posted by ecomer on 11 Jul, 2018 09:50 PM

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    I am up and working BUT it was NOT a piece of cake. I run Manjaro Linux (ARCH derivative) and was VERY hesitant to install as you direct in "Other Linux Distributions". Your install script was suspiciously HUGE, as in many, many gigabytes -AND- contained binary data. I did NOT want to run it - I didn't trust it, to be frank. Instead I installed the correct way for an ARCH-based system and I created an install package (took about an hour because I rarely do it). After a couple of hiccups I am working and Moneydance again works works Wells-Fargo. To help any other ARCH users I have attached the PKGBUILD

  23. 23 Posted by Ex-Quicken-User on 11 Jul, 2018 11:22 PM

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    I have the same problem-- unable to download transactions from my bank. I'm using a Mac and purchased Moneydance via the Apple App Store. Bank staff unable to answer any useful questions whatsoever, but, it doesn't look like they could help anyway, since, there doesn't seem to be any way to upload new certificates from the bank into Moneydance. Suggestion for the future: perhaps the certificates could be stored in the macOS Keychain, so that new certificates could be loaded without having to build and install a new version of Moneydance just to install the new certificates?

  24. 24 Posted by scott.munroe on 14 Jul, 2018 04:28 PM

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    I followed the link for downloading, but found no option to get the preview version, only 2017.7.1 (1671) which I presume is the current release. I installed it anyway. It did not fix the problem.

  25. 25 Posted by Derek on 14 Jul, 2018 04:43 PM

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    I am having the same issue. I purchased the 2017 version last year and your site indicated I was entitled to a free upgrade with my license key. I installed that and I am receiving the same error message.

  26. 26 Posted by Christian S. on 14 Jul, 2018 08:40 PM

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    Ian's solution listed above in post 18 solved the problem for me also.

  27. 27 Posted by Phillip Clark on 14 Jul, 2018 10:36 PM

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    Downloaded the new unreleased? version and the Wells Fargo connection now works. I have a problem with Schwab now but I think I know how to fix that. Please let us know when the new version is officially released.

  28. 28 Posted by dwg on 14 Jul, 2018 11:15 PM

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    I'm a fellow user.

    As this stage of the life of Moneydance 2017 I consider that what are described as "Preview" releases are really incremental bug fix releases - you do not often see new features being made available at this stage of a products life.

    What ever version becomes the next "Stable" release will just be a consolidate patch release. From what I have observed a release becomes a candidate for being described as a stable when it has been available for a while without any intervening problems arising.

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