patsy's Avatar


28 Jun, 2018 11:15 PM

I have not been able to successfully establish online banking connect with any of my Chase accounts. It keeps giving me a Code Error 2000.

  1. 1 Posted by -Kevin N. on 29 Jun, 2018 12:17 AM

    -Kevin N.'s Avatar

    Hi patsy,

    I am a Chase Credit Card client.

    Setting up direct-connect to Chase is a two-step process.

    1) You must authorize your account for desktop apps on the Chase website.
    2) You must verify your identity after Chase emails you with instructions on how to do so via the secure message center on the Chase website.

    The email will likely arrive after you authorize your account for desktop apps, then attempt to connect using Moneydance.

    -Kevin N. (not a member of MD support)

  2. 2 Posted by patsy on 29 Jun, 2018 01:45 AM

    patsy's Avatar

    Thanks. I have authorized it several times when they send me the request. Every time quicken tries to access my account chase sends me a request and I respond. It still doesn't work. Quicken says I am in good shape on their end. I'm at at a loss.


  3. 3 Posted by -Kevin N. on 29 Jun, 2018 01:53 AM

    -Kevin N.'s Avatar

    Hi Patsy,

    Can you confirm that you authorized your account for desktop apps on the Chase website? The option to do so is rather hidden and can be difficult to locate.

    If you need help finding it, let me know and I'll walk you through it.

    -Kevin N. (not a member of MD support)

  4. 4 Posted by patsy on 29 Jun, 2018 02:24 AM

    patsy's Avatar

    Thank you so much. Neither chase nor any of the app help people knew anything about this. I have spent hours with both over the last few months and each is telling my Software must be corrupted because it looks fine on their end. You have made my day. Thank you.


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