can't connect with bank

Tom's Avatar

Tom

27 Jun, 2018 02:08 PM

I'm unable to connect with my bank lately to upload transaction data. the error I get says:
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Untrusted Server Certificate Chain

No account information has changed. Is this a problem with my bank?

Thanks,
Tom

  1. 1 Posted by -Kevin N. on 27 Jun, 2018 04:07 PM

    -Kevin N.'s Avatar

    Hi Tom,

    Thank you for providing the exact text of the error message.

    In order for MD support to be able to help you, they'll also need the name of the bank and the version & build number of Moneydance it is that you are using.

    -Kevin N. (not a member of MD support)

  2. System closed this discussion on 26 Sep, 2018 04:10 PM.

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