Connection Error

Robert Allen's Avatar

Robert Allen

10 Jun, 2018 06:22 PM

I upgraded to the latest version of MD and it initially fixed my connection issue with TD Bank. I am now having issues again.

Can someone assist

B Allen

  1. 1 Posted by Robert Allen on 10 Jun, 2018 06:27 PM

    Robert Allen's Avatar

    Disabling the account and recreating a new connection has not worked. I continue to receive a Communication/parsing error.

  2. 2 Posted by Robert Allen on 10 Jun, 2018 06:30 PM

    Robert Allen's Avatar

    Recreating the connection is not working

  3. Support Staff 3 Posted by Ian O on 11 Jun, 2018 08:42 AM

    Ian O's Avatar

    Hi Robert,

    Sorry to hear of the issue you have encountered when connecting with your bank. Unfortunately, it seems TD Bank have removed Direct Connect access while they perform security upgrade. You can see this outlined on their website here -

    http://www.tdbank.com/securityupgrade/

    Until your bank reintroduce Direct Connect services, you should still able to easily import your data into the program. The best way to get your files into Moneydance is to use a web browser to download them from your bank's web site.
    You can download into QFX, OFX, OFC or QIF files (aka Quicken or MS Money files), any of which will import cleanly into Moneydance. You can find the steps for manually importing your data in this article.

    Please let me know if I can be of further assistance.

    Ian O
    Infinite Kind Support

  4. 4 Posted by Robert Allen on 11 Jun, 2018 09:23 PM

    Robert Allen's Avatar

    Thanks I will try to download as suggested

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