Connecting to bank

Greg's Avatar

Greg

02 Jun, 2018 10:46 PM

I have somehow lost the ability to connect Moneydance to my bank - chase.
Just for the past couple of weeks.

Now I am trying to set up online banking again, and when I choose chase bank to connect to, I get the following message:
"There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Chase

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found"

What should I do?

Thanks

  1. 1 Posted by -Kevin N. on 02 Jun, 2018 10:52 PM

    -Kevin N.'s Avatar

    Hi Greg,

    What version and build number of Moneydance are you using?
    e.g. MD 2017.7.1 (1671)
    (Moneydance menu bar > Help > About Moneydance)

    -Kevin N. (not a member of MD support)

  2. 2 Posted by Greg SHEPPARD on 02 Jun, 2018 11:40 PM

    Greg SHEPPARD's Avatar

    2015.6 (1299)

    Sent from my iPhone

  3. 3 Posted by Greg SHEPPARD on 02 Jun, 2018 11:45 PM

    Greg SHEPPARD's Avatar

    In typing that out, it seems like a very old version? Is there an update that might help?

    Sent from my iPhone

  4. 4 Posted by Greg SHEPPARD on 02 Jun, 2018 11:45 PM

    Greg SHEPPARD's Avatar

    Got your email about my money dance program problem connecting to my bank.

    My version is 2015.6 (1299).
    That seems old. Do you know if there’s an update?

    Greg

    Sent from my iPhone

  5. 5 Posted by Greg on 02 Jun, 2018 11:48 PM

    Greg's Avatar

    Version 2015.6 (1299)

  6. 6 Posted by -Kevin N. on 03 Jun, 2018 02:07 AM

    -Kevin N.'s Avatar

    Hi Greg,

    You are using an older build of MD 2015. Try updating to the latest build - currently MD 2015.8 (1372)

    Provided that you did not purchase Moneydance from the Apple Store, then you can d/l the latest version of MD 2015 here:
    http://infinitekind.com/download_2015

    You can see from the change log, that there were changes implemented in build (1326) pertaining to Chase.
    http://help.infinitekind.com/kb/archive-moneydance-2014-and-2015/ar...

    -Kevin N. (not a member of MD support)

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac